Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR ROBERTS

Saint Charles,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Design Supervisor

Lowe’s Central Selling
01.2022 - Current
  • Leading a Design team up to 9 designers
  • Assisting with keeping designers organized and up to date with current design process
  • Oversee sold cabinet projects
  • Review design meetings recordings with customers for errors and coaching purposes
  • Keep track of SPH (sales per hour) % to goal for each designer
  • Utilize IMS systems for open jobs, WO, review status, sold details customers
  • Conduct team meetings weekly/everyday as needed
  • Review Mid and End of Month scorecard performance with designers
  • Report team sales to manager
  • Assigning unassigned cabinet jobs to designers
  • Submit sales and attachment exceptions.

Virtual Designer

Lowe’s Central Selling
10.2020 - 01.2022
  • Identifying and resolving customer needs and wants
  • Being friendly and professional
  • Build relationships with teams and customers
  • Design kitchens using 20/20 software
  • Prepare detailed renderings for customers
  • Prepare PowerPoint presentations
  • Work closely with stores and installers
  • Listen and respond to customers’ needs in scheduled meetings
  • Follow up on IMS on customer projects
  • Write out contracts that include labor/installation through Lowe’s
  • Monitor order status after job is sold
  • Work with assigned customers to create designs based on information provided, recommend design ideas and estimates based on the projects budget.

Kitchen Designer

CliqStudios
- 03.2020
  • Assisting clients all over the country with their design needs
  • Assisting designers with design start (placing walls and appliances in floor plan) Order Acknowledgements
  • Connecting with customers via email, phone, and web chat Apply creative space planning
  • Create design presentation packets using 20/20 Design Software Close cabinet sales
  • Quote cabinets for clients
  • Document sales process and maintain customer records in CRM software.

Cashier/Customer Service Associate

Lowe’s Home Improvement
04.2014 - 10.2018
  • POS system Stock items
  • Assist customer with questions/concerns Assisting customers in locating products Offer warranties and/or protection plans Defect items and send to RTM clerk
  • Answer phones and direct customers to correct department Assist with returning or exchanging products
  • Assist with fulfilling online orders.

Education

Bachelor of Arts: Interior Design -

Art Institute of Saint Louis
05.2017

Skills

  • Time Management
  • 3D Revit
  • Microsoft applications (word, power point, excel)
  • Residential Design
  • Kitchen Cabinet
  • 20/20 Design Software
  • IMS Software
  • Customer Service
  • Leadership
  • Multi-tasking
  • Team Player
  • Organization
  • Team leadership
  • Design Leadership
  • Decision-Making
  • Performance Evaluations
  • Problem Resolution
  • Documentation and Reporting
  • Goal Setting

Timeline

Design Supervisor

Lowe’s Central Selling
01.2022 - Current

Virtual Designer

Lowe’s Central Selling
10.2020 - 01.2022

Cashier/Customer Service Associate

Lowe’s Home Improvement
04.2014 - 10.2018

Kitchen Designer

CliqStudios
- 03.2020

Bachelor of Arts: Interior Design -

Art Institute of Saint Louis

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TAYLOR ROBERTS