Taylor Roberts

• Reduced claim processing time by streamlining documentation and workflow procedures.
• Conducted thorough investigations of claims to determine coverage, liability, and damages.
• Contributed valuable input during team meetings by sharing insights on lessons learned from past cases, resulting in improved departmental performance overall.
• Proactively identified potential subrogation opportunities to recover payouts from responsible third parties whenever possible.
• Maintained strong relationships with policyholders through clear communication and empathetic support during the claims process.
• Negotiated fair and equitable settlements with claimants, attorneys, and medical providers.
• Identified fraudulent claims by conducting comprehensive investigations and collaborating with law enforcement agencies as needed.
• Assisted in training new adjusters on company policies, best practices, and customer service expectations within the role of general liability claims adjuster.
• Managed a high-volume caseload while maintaining quality service standards and efficient resolution timelines.
• Developed strong working relationships with colleagues across departments to ensure efficient information sharing during the claims process.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Established trust-based relationships with clients by consistently delivering transparent and compassionate service throughout the claims process.
• Enhanced client satisfaction with timely and accurate claim resolutions.

After the 2020-2021 school year I was promoted to the Office Manager. For this I assist with both sides of the business, school and therapy. My duties included:

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

During this time, I was a support teacher in a classroom for students with different learning disabilities. Along while I was a Registered Behavioral Technician taking clients and running ABA (Applied Behavioral Analysis) Therapy sessions. I also:

• Monitored student classroom and outdoors activities to promote student safety.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Prepared instructional materials for group and one-on-one use to comply with established curriculum.
• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
• Utilized formative assessments to monitor student progress regularly, adjusting instructional strategies as needed for optimal results.
• Promoted a positive learning environment by consistently enforcing classroom rules and expectations while fostering mutual respect among students.
• Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

This is a private charter school registered for grades K-5. While I was here, I would be called upon and placed in any classroom or elective area that needed a teacher for the day(s). I was often asked to work and lead extended day duties. For this I:

• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Supervised lunchroom and recess activities.
• Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.

• Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
• Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
• Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
• Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.

• Promoted good sportsmanship among players.
• Kept track of time and scores during games
• Stayed physically fit to keep up with pace of games.
• Enforced rules and regulations during games to facilitate safe and fair play.
• Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
• Supported fair competition by remaining impartial in decision-making processes.
• Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
• Promoted player safety by monitoring games for potential hazards and injuries.
• Contributed to event organization by assisting with setup, breakdown, and equipment management.

Started in the main concession and worked my way up to lead the in-field concession building along with helping host private events in the box office. I would also:

• Consistently provided friendly service to promote better customer engagement.
• Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
• Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
• Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
• Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Collaborated with team members to ensure smooth operations during high-traffic events.
• Monitored inventory and notified management of deficiencies or shortages.
• Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
• Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
• Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
• Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.