Taylor Roberts

• Provided excellent customer service by promptly taking orders and addressing guest inquiries.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Collaborated with kitchen staff to ensure timely food delivery to guests.
• Adapted quickly to fast-paced environment while managing multiple tables effectively.
• Supported team members during peak hours, contributing to overall service efficiency.
• Developed familiarity with menu items to provide informed recommendations to guests.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Provided exceptional customer service by promptly addressing guest inquiries and concerns.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Assisted in training new servers on menu items, service standards, and operational procedures.
• Upsold menu items through effective communication, enhancing overall sales performance.
• Monitored dining area for additional needs, ensuring a welcoming atmosphere for guests.
• Implemented suggestions for improving workflow efficiency during peak service hours.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Managed approximately 75-100 incoming calls and orders per day from customers

Assisted customers with inquiries regarding policy details and claims processes.

• Processed policy applications and updates efficiently using internal systems.
• Resolved customer complaints by providing effective solutions and follow-up support.
• Educated clients on coverage options and benefits to enhance understanding.
• Monitored claim statuses, ensuring updates communicated promptly to clients.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Upheld the standard of 80-100 calls per shift.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Completed customer applications and updated records to reflect current information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.

• Developed personalized wellness plans based on individual health assessments and lifestyle goals.
• Collaborated with healthcare professionals to provide comprehensive support for client wellness journeys.
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, enhancing internal collaboration and workflow efficiency.
• Implemented office procedures that improved response times for client inquiries and service requests.
• Trained 3 new staff on reception protocols, fostering a knowledgeable and customer-focused team environment.
• Utilized multi-line phone systems to handle high call volumes while prioritizing urgent requests effectively.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Operated kitchen equipment to prepare food items in accordance with safety and quality standards.
• Ensured consistent product presentation by adhering to Shake Shack's visual guidelines.
• Collaborated with team members to maintain efficient workflow during peak hours.
• Trained new staff on operational procedures and customer service techniques.
• Assisted in maintaining cleanliness of dining area and kitchen facilities for optimal guest experience.
• Implemented best practices for food safety and sanitation compliance during daily operations.
• Engaged with customers to provide exceptional service and resolve inquiries effectively.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Maintained productive, efficient approach to all tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.