Taylor Robinson
Humble,TX
Summary
Experienced Human Resources Associate with a track record of success in supporting employee relations and recruiting efforts. Highly approachable and organized, with the ability to navigate shifting demands in a fast-paced environment. A good communicator and attentive to details, with strong leadership skills. Able to exercise discretion and good judgment while handling sensitive information and prioritizing tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Support Specialist-contract
Turn2Partners
01.2022 - Current
- Provide timely and accurate information to small businesses regarding the loan application process and eligibility criteria to ensure a smooth and efficient application process.
- Developed strong relationships with clients, ensuring satisfaction and repeat business.
- Collaborated with various departments to ensure smooth communication flow between teams and effective problem-solving efforts.
- Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
- Provided expert support and troubleshooting via telephone and web chat services.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
Leave Specialist-Contract
Adecco - Remote
04.2020 - 06.2021
- Collaborated with managers and supervisors to develop customized return-to-work plans for employees returning from extended FMLA, workers compensation, or other leave(s)
- Reviewed and updated company's leave policies and procedures to ensure compliance with changing federal and state regulations
- Collaborated with the disability management team to develop strategies for early intervention and accommodation of employees on leave.
- Managed complex medical leaves for employees, ensuring timely communication with stakeholders and adherence to state regulations.
- Guided employees through the FMLA process to ensure proper documentation was submitted, protecting their rights and benefits during medical leaves.
- Managed short-term disability claims by coordinating with insurance providers and verifying claim eligibility for prompt benefit delivery.
- Maintained up-to-date knowledge of federal and state leave laws, ensuring compliance with all relevant regulations and avoiding potential legal issues.
Administrative Assistant
Concentrix
09.2018 - 12.2019
- Provided ongoing administrative support to senior leadership, driving organizational success through the management of daily operations and special projects
- Managed Site Directors calendar, strategically coordinating meetings, appointments, events, and travel arrangements
- Exhibited common courtesy and basic communication skills to work within a team environment
- Composed and proofread memos, letters, reports and presentations, providing accurate, concise, and error-free communication
- Planned, coordinated, and finalized details for travel arrangements and business development events
- Spearheaded training and development program for new employees
- Developed positive relations with external vendors and clients
- Streamlined processes to effectively track, order, and maintain inventory
- Focused on solving conflict, not blaming
- Followed through, resolved and sought feedback regarding questions, requests and/or complaints in a timely manner.
Military Personnel Specialist
U.S. Navy
11.2011 - 06.2016
- Assisted newly reported military personnel and their families with discrepancies and travel entitlements
- Assisted personnel with housing accommodations and allowances
- Prepared and perform payroll transactions for over 1500 sailors with DFAS (Defense Finance and Accounting Service) on a weekly basis
- Performed enlisted and officer military separations and retirement documents
- Ensured optimal level of customer services in military pay and maintained related communication
- Conducted monthly training for personnel in pay and auditing.
Education
Business Administration
Central Virginia Community College
Lynchburg, VAHigh school diploma -
E.C. Glass High School
Lynchburg, VA06.2008
Skills
- Telephone Support
- Operations Management
- Report Generation
- Project Planning
- Client Support
- Quality Assurance
- Administrative Support
- Organizational Skills
Certification
Secret Clearance
Military Service
United States Navy, E4
Timeline
Business Support Specialist-contract
Turn2Partners
01.2022 - Current
Leave Specialist-Contract
Adecco - Remote
04.2020 - 06.2021
Administrative Assistant
Concentrix
09.2018 - 12.2019
Military Personnel Specialist
U.S. Navy
11.2011 - 06.2016
Business Administration
Central Virginia Community College
High school diploma -
E.C. Glass High School
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