Taylor Robison
Port Huron,MI
Summary
Motivated individual dedicated to ensuring customer satisfaction with a strong passion for delivering excellent customer service. Possesses exceptional problem-solving skills, active listening abilities, and effective communication techniques. Seeking an entry-level position at a forward-thinking company to leverage these abilities. Proficient in utilizing Microsoft Office Suite and familiar with CRM tools.
Overview
8
8
years of professional experience
Work History
General Manager
Tim Hortons
2022.03 - 2024.04
- Create staffing schedules which included over 25 employees and ensure all shifts are adequately staffed
- Train and supervise employees, providing feedback and guidance
- Handle customer complaints and address employee issues
- Ensure all health and safety regulations are being followed
- Order and maintain stock of food, drinks, and other supplies
- Prepare and submit financial and operational reports
- Perform administrative tasks, such as payroll and scheduling
Client Service Representative
TTEC
2020.09 - 2021.09
- Managed approximately over 100 incoming calls each day with positive attitude and focus on customer satisfaction.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Processed payments and returns with accuracy and efficiency.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed through with client requests to resolve problems.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded to customer inquiries via phone, email, and web-based platforms.
Supervisor
Fort Sill National Bank
2018.02 - 2020.02
- Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Utilized financial software to prepare consolidated financial statements.
Assistant Manager
Tim Hortons
2016.06 - 2018.01
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
No Degree - Early Childhood Education
Central Michigan University
Mount Pleasant, MI05.2018
High School Diploma -
Croswell-Lexington High School
Croswell, MI05.2014
Skills
- Complaint resolution
- Data Entry
- Cost monitoring
- Food Safety Standards
- Staff Training and Development
- Customer experience management
- Scheduling
- Telephone Etiquette
- Team Support
- Proficient problem-solving abilities
- Attention to detail
- De-Escalation Techniques
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Tim Hortons
2022.03 - 2024.04
Client Service Representative
TTEC
2020.09 - 2021.09
Supervisor
Fort Sill National Bank
2018.02 - 2020.02
Assistant Manager
Tim Hortons
2016.06 - 2018.01
No Degree - Early Childhood Education
Central Michigan University
High School Diploma -
Croswell-Lexington High School
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