Taylor Robison
Croswell,MI
Summary
Motivated individual dedicated to ensuring customer satisfaction with a strong passion for delivering excellent customer service. Possesses exceptional problem-solving skills, active listening abilities, and effective communication techniques. Seeking an entry-level position at a forward-thinking company to leverage these abilities.
Overview
10
10
years of professional experience
Work History
Housekeeper/Floor Technician
McLaren Port Huron Hospital
05.2025 - 12.2025
- Ensured facility cleanliness and safety by operating floor care equipment.
- Identified and addressed floor maintenance needs through routine inspections.
- Maintained professionalism while addressing client concerns about floor care services.
- Completed assigned tasks within deadlines, ensuring high-quality work.
- Collected waste from over 20 hospital soil rooms, promoting sanitation.
- Managed hazardous waste disposal, ensuring compliance with regulations.
Retail Sales Associate
Cracker Barrel
09.2024 - 11.2025
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Trained new associates on product knowledge and sales techniques.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Implemented visual merchandising standards to enhance over 20 different product displays.
General Manager
Tim Hortons
03.2022 - 04.2024
- Achieved optimal staffing by creating schedules for 25+ employees.
- Trained and supervised staff, providing constructive feedback for improvement.
- Resolved customer complaints and addressed employee issues effectively.
- Ensured compliance with all health and safety regulations consistently.
- Managed inventory by ordering and maintaining stock of supplies.
- Prepared and submitted accurate financial and operational reports efficiently.
Client Service Representative
TTEC
09.2020 - 09.2021
- Achieved high customer satisfaction by managing over 100 calls daily.
- Exceeded team goals while implementing effective customer service initiatives.
- Resolved complaints swiftly, enhancing customer loyalty and satisfaction.
- Processed payments and returns accurately, ensuring efficiency in transactions.
- Utilized forward-thinking strategies to address customer needs and concerns promptly.
- Responded to inquiries via phone, email, and web platforms with professionalism.
Supervisor
Fort Sill National Bank
02.2018 - 02.2020
- Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Utilized financial software to prepare consolidated financial statements.
Assistant Manager
Tim Hortons
06.2016 - 01.2018
- Enhanced team performance through positive reinforcement and effective coaching techniques.
- Operated espresso machines and coffee equipment to maintain high service quality.
- Streamlined service efficiency, managing lines and crowd control effectively.
- Achieved high customer satisfaction through diverse drink preparation and service excellence.
Education
High School Diploma -
Croswell-Lexington High School
Croswell, MI05.2014
Skills
- Complaint resolution
- Data Entry
- Cost monitoring
- Food Safety Standards
- Staff Training and Development
- Customer experience management
- Scheduling
- Telephone Etiquette
- Team Support
- Proficient problem-solving abilities
- Attention to detail
- De-Escalation Techniques
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Housekeeper/Floor Technician
McLaren Port Huron Hospital
05.2025 - 12.2025
Retail Sales Associate
Cracker Barrel
09.2024 - 11.2025
General Manager
Tim Hortons
03.2022 - 04.2024
Client Service Representative
TTEC
09.2020 - 09.2021
Supervisor
Fort Sill National Bank
02.2018 - 02.2020
Assistant Manager
Tim Hortons
06.2016 - 01.2018
High School Diploma -
Croswell-Lexington High School