Taylor Rodgers
Chicago,IL
Overview
14
14
years of professional experience
1
1
Certification
Work History
Admissions & Marketing Director
Beth Ann Supportive Living
Chicago, IL
03.2021 - Current
- Created promotional materials such as brochures, flyers, posters, videos.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Ensured all client documentation is accurate and up-to-date according to agency policies and procedures.
- Prepared patients for self-management and decision-making responsibilities.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Partnered with clients to inspire and help maintain positive life changes.
- Conducted assessments of clients to identify problem areas and develop appropriate interventions.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Provided referrals and linkage to community resources such as housing assistance, employment opportunities.
- Identified treatment goals based on individual diagnosis and history.
- Tracked patient or client care and followed through to provide service effectiveness.
Patient Relations Manager/Intake
Oak Street Health
04.2018 - 10.2021
- Used knowledge of Medicare to assist patients with navigating insurance issues
- Serve as internal resource in the clinic on insurance questions for physicians and staff
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
- Gained the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
- Manage the welcome visit and orientation process for new Oak Street Health patients
- Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
- Support the clinic management team on operational activities as needed, including scheduling and billing
- Sales and marketing for new patients
Case Aide
Next Level Health Partners
06.2017 - 03.2018
- Assign all new cases to Care Coordinators in VH and Access Database
- Complete all LTSS waiver member authorizations for home health, adult day and meals on wheels
- Ensure medical records are handled in compliance
- Maintain weekly productivity statistics
- Assist Clinical Operations director/manager in tracking contract requirements such Health Risk Screenings, Health Risk Assessments, LTSS Assessments and monitoring of members to ensure completion
- Assist High Risk waiver members (Aging,HIV,PD0
- Track reports of all member critical incidents
- Complete and process MCO Transfer forms when members leave NLP
- Fax Email Authorization to the Provider's
Referral/Admission Coordinator
Family Health Network
09.2016 - 06.2017
- Reviews and processes all diagnostic, specialty, and miscellaneous referral requests
- Obtains authorization for referrals and schedules appointments as appropriate
- Processes authorizations through the online provider portal
- Assures referrals are maintained within the appropriate provider network
- Demonstrates knowledge of the referral process, medical terminology, and charting medical documentation
- Help Provider's with prior authorization's and utilization management policies and procedures
- Distributes and coordinates all new hospitalizations, acute rehabilitation, sub-acute rehabilitation, and detox admissions as well as concurrent reviews to the necessary recipients
- Distributes and coordinates every psychiatric health admission and redirects them appropriately
- Provides all necessary information (medical records, scripts, etc.) to payer
- Records all appropriate information via the McKesson CCMS/ Vital system
Member Service/Provider Service Rep
Family Health Network
Chicago, USA
02.2011 - 09.2016
- Assist members with questions regarding benefits and policy
- Speak with providers about claims and EOP
- Spoke with office mangers regarding ICD-9 and CPT codes
- Answered 30-40 calls daily
- Answered phones, voicemail and monitored faxes
- Receive and enter appropriate information
- Change primary care physicians
- Assist members with behavioral health issues finding doctors and intake
- Assist Provider with claims processing and billing questions
- Updated database for currency and accuracy
- Used knowledge of Medicare Managed Care plans to asset members and providers
- Assist members with non-medical transportation
Education
Bachelor's - Healthcare Management
Rasmussen College
05-2025
High School Diploma -
Von Steuben High School
Chicago, IL01.2011
Skills
- MEDICARE
- CPT
- ICD
- ICD-9
- HIPPA
- ICD-10
- Medical Billing
- EMR Systems
- Managed Care
- Phone Etiquette
- Medical Records
- Sales
- Marketing
- Medical Coding
- Customer service
- Intake
- Home care
- CRM software
- Salesforce
- Supervising experience
- Typing
- Medical office experience
- Google Suite
- Senior care
- Leadership
- Healthcare management
- Strategic planning
- Data collection
- Knowledge of ICD-9/10 Diagnosis and CPT Coding and HCPCS coding
- HIPPA Guidelines and Procedures
- Medicare/Medicaid Guidelines
- Computer: Windows Suite proficient
- Electronic Medical Charting/Documenting Proficient
- Ability to learn quickly and adapt seamlessly to change
- Great phone etiquette
- Critical Thinker
- Exceptional attention to detail
- Proactive go-getter attitude
Certification
CNA
Additionalinformation
Knowledge of ICD-9/10 Diagnosis and CPT Coding and HCPCS coding, HIPAA Guidelines and Procedures, Medicare/Medicaid Guidelines, Computer: Windows Suite proficient (Outlook, Word, Excel), Electronic Medical Charting/Documenting Proficient, Ability to learn quickly and adapt seamlessly to change, Great phone etiquette, Critical Thinker, Exceptional attention to detail, Proactive go-getter attitude
Timeline
Admissions & Marketing Director
Beth Ann Supportive Living
03.2021 - Current
Patient Relations Manager/Intake
Oak Street Health
04.2018 - 10.2021
Case Aide
Next Level Health Partners
06.2017 - 03.2018
Referral/Admission Coordinator
Family Health Network
09.2016 - 06.2017
Member Service/Provider Service Rep
Family Health Network
02.2011 - 09.2016
CNA
Bachelor's - Healthcare Management
Rasmussen College
High School Diploma -
Von Steuben High School