Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAYLOR ROETTGEN

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

City of Jefferson City
05.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Accounts Payables, ensuring invoices are entered and payment is issued in a timely manner to avoid any disruptions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Front Desk Associate

Fairfield Inn & Suites by Marriott
11.2021 - Current
  • Was in charge of keeping the front desk area clean and organized.
  • Greeted guests politely and gave them room keys as well as information on amenities and policies.
  • Organized services to support incoming special events and planned coverage needs.
  • Used OnQ to process reservations, check-ins, and check-outs.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Kept track of accounts and ran daily reports to double-check totals.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Asked customers questions to meet special requests.
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
  • Worked with housekeeping and maintenance staff to respond to guest requests and complaints.
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during management absence.
  • Collaborated with Front desk and Housekeeping team members to handle guest needs from check-in to check-out.
  • Kept guest valuables in the main safe or in individual boxes to maximize security.
  • Advertised local entertainment and sporting events and provided information to patrons.
  • Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone.
  • Took reservations for guests over the phone, in person, and online, and provided confirmation information.
  • Updated customer accounts with additional room charges, such as minibar usage and room service charges.
  • Answered guests' questions and directed them to local attractions.
  • Double-checked pertinent guest information and payment methods to avoid fraud.
  • Reviewed and verified charges with guests calculating billings and posted charges to room accounts, and at checkout.

Administrative Technician

City Of Jefferson City
08.2022 - 05.2023
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Issued construction permits to contractors to begin work within the city limits.
  • Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
  • Insured all spreadsheets were neat and easily accessible when needed by other colleagues.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Delivered excellent customer service through prompt responses to vendor/resident inquires, addressing concerns effectively.


Middle School Volleyball Coach

Thomas Jefferson Middle School
07.2021 - 08.2022
  • Prepared athletes for difficult games by implementing coordinated practice and physical conditioning regimens.
  • Increased player strength, agility, and game skills through successful practices.
  • Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage.
  • Attending games, meeting with families, and presenting scholarship offers were all ways I recruited athletes.
  • Introduced games and drills that assisted students in improving their skill levels.
  • Successfully led the team through difficult periods, including losses and player injuries by enforcing game focus and employing [Technique].
  • Meets with Head coach and Assistant head coach to assess the current team's weaknesses and develop recruitment strategies.

Restaurant Waitress

Cheerleader Pub & Grill
02.2020 - 07.2021
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Double-checked guests' identification before serving alcoholic beverages.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Helped out with loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage during down time.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Processed orders and sent them to kitchen employees by letting them know before hand what they're going to see before running ticket through.
  • Offered refills on any beverages- such as soda, water, and any alcoholic beverage.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Worked efficiently to keep the dining room and work areas clean by using and resetting each table used per shift.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Showed enthusiasm and promoted the best service/ experience to customers, which resulted in an increase in referrals and walk-in traffic.

Restaurant Server

Veit's Pub & Grill
11.2020 - 06.2021
  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • Ensured customer satisfaction by promptly responding to orders and requests for entertainment.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Kept the tables clean and tidy with tableware, glassware, silverware, and linens.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Educated new employees on the restaurant's practices, culture, and procedures.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Relay orders to the kitchen and make sure they're delivered on time.
  • Give detailed descriptions of the menu items.
  • Greet guests with drinks and take orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
  • Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs.
  • Serve food as it comes in and refill glasses as needed.

Education

High School -

Jefferson City High School
Jefferson City, MO
01.2021

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Filing
  • Strong problem solver

Timeline

Administrative Assistant

City of Jefferson City
05.2023 - Current

Administrative Technician

City Of Jefferson City
08.2022 - 05.2023

Front Desk Associate

Fairfield Inn & Suites by Marriott
11.2021 - Current

Middle School Volleyball Coach

Thomas Jefferson Middle School
07.2021 - 08.2022

Restaurant Server

Veit's Pub & Grill
11.2020 - 06.2021

Restaurant Waitress

Cheerleader Pub & Grill
02.2020 - 07.2021

High School -

Jefferson City High School

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