Taylor Roland
Beachwood
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Adept at building strong client relationships, managing front desk operations, and providing exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
University Hospitals
07.2024 - Current
- Handle patient inquiries with empathy, coordinate appointments, and maintain accurate medical records while ensuring HIPAA compliance
- Process insurance verifications, manage patient registrations, and resolve billing inquiries with meticulous attention to detail
- Partner with medical staff to streamline patient flow, enhance communication, and deliver exceptional healthcare service experiences
- Optimize front desk operations through efficient scheduling, reduced wait times, and improved patient satisfaction ratings
- Implemented digital record-keeping system to enhance patient data security and streamline documentation processes while maintaining strict HIPAA standards
- Developed cross-departmental communication protocols that reduced patient wait times and improved overall service delivery efficiency
HAIRSTYLIST
Self Employed
04.2019 - 10.2024
- Maintain sanitized workstations, ensuring a safe environment for clients
- Schedule and manage client appointments, enhancing repeat business
- Build strong client relationships through personalized service and expertise
- Manage inventory and display of salon supplies efficiently
- Address client inquiries across multiple communication channels
PATIENT SERVICE SPECIALIST
Cleveland Clinic
09.2023 - 02.2024
- Welcome patients, verify details, and ensure smooth registration process
- Efficiently handle payments, enhancing patient satisfaction
- Assist patients and families, improving overall experience
- Maintain accurate patient records, ensuring compliance
- Streamline registration, meeting all legal and provider requirements
SALES ASSOCIATE
NEXT
11.2018 - 04.2019
- Guided customers to products, enhancing satisfaction and sales
- Collaborated with team to exceed sales targets, fostering teamwork
- Maintained clean, organized store environment for optimal productivity
- Provided accurate product information, improving customer experience
SALES ASSOCIATE
FOOT LOCKER
08.2016 - 09.2018
- Secured signatures for financial documents, ensuring compliance and accuracy
- Analyzed inventory trends, optimizing product placement for increased sales
- Responded to customer inquiries by reviewing documents, enhancing satisfaction
- Monitored stock levels, reducing excess and improving inventory efficiency
Education
Associate of Science - Cosmetology
Paul Mitchell
Twinsburg, OH10-2018
High School Diploma -
Shaker Heights High School
Shaker Heights, OH06-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Medical terminology
- Medical insurance
- Data entry proficiency
- Conflict resolution
- Patient intake
- Data protection
- Workflow optimization
Timeline
PATIENT SERVICE REPRESENTATIVE
University Hospitals
07.2024 - Current
PATIENT SERVICE SPECIALIST
Cleveland Clinic
09.2023 - 02.2024
HAIRSTYLIST
Self Employed
04.2019 - 10.2024
SALES ASSOCIATE
NEXT
11.2018 - 04.2019
SALES ASSOCIATE
FOOT LOCKER
08.2016 - 09.2018
Associate of Science - Cosmetology
Paul Mitchell
High School Diploma -
Shaker Heights High School
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