Taylor Ross

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Including communication skills, interpersonal skills, problem-solving, and friendliness. Resolved customers' complaints by identifying problems and taking appropriate corrective action, increasing the client retention ratio by, Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests.
• Identify and understand customer needs; quickly gain customer trust and confidence while maintaining effective relationships with customers.
• Manage through multiple screens and competing priorities.
• Determines the appropriate process to accomplish tasks while eliminating roadblocks, changing work behavior as needed to accommodate changing demands.
• Performs necessary record keeping activities, ensuring documentation is thorough and accurate.
• Competency working in multiple systems, such as Carenet CRM, client CRM, Teams, Outlook, etc.
• Assist customers with billing questions and issues.
• Use excellent communication skills by empathizing with customers.
• Set up appointments for technicians to be sent out to customers.
• Develop and maintain relationships with local landlords and property management companies to secure safe and affordable housing options for clients.
• Develop and maintain a database of available housing resources and programs in the local area, including government assistance programs, non-profit organizations, and private landlords.
• Provide support and resources to clients in finding employment and improving their financial stability.