Taylor Rottinghaus
Aplington ,Iowa
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
911 Emergency Dispatcher
Iowa Falls Police Department
05.2023 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Developed and delivered emergency response plans to improve attendance timeframes.
Receptionist
Waterloo MercyOne Medical Center
04.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Phlebotomist
Franklin General Hospital
03.2021 - 03.2022
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Monitored supply levels and placed orders for laboratory supplies.
- Developed and implemented strategies to improve phlebotomy processes.
Childcare Provider
KidQuest Preschool And Daycare
08.2018 - 03.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Education
High School Diploma -
Aplington Parkersburg High School
Parkersburg, IA05.2019
Skills
- Police Department Procedures
- Information Mapping
- Computer-Aided Dispatching
- Creative Solutions
- Map Reading Skills
- Basic Life Support Knowledge
- Document Calls
- Medical Histories and Vital Statistics
- Specimen Collection
- Specimen Labeling Procedures
- Interval Testing
- Organization and Efficiency
- Restock Shelves
- Office Administration
- Understanding of Applicable Laws
- Lessons and Activities
Timeline
911 Emergency Dispatcher
Iowa Falls Police Department
05.2023 - Current
Receptionist
Waterloo MercyOne Medical Center
04.2021 - 06.2022
Phlebotomist
Franklin General Hospital
03.2021 - 03.2022
Childcare Provider
KidQuest Preschool And Daycare
08.2018 - 03.2021
High School Diploma -
Aplington Parkersburg High School
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