Taylor Ruppel
Old Bridge
Summary
Office professional experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Known for fostering team collaboration and adaptability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Memorial Sloan Kettering Cancer Center
03.2022 - Current
- Manage incoming and outgoing calls while recording accurate messages for distribution to clinical staff.
- Provide support to administrative team members in assisting with daily tasks.
- Track records, file documents, and maintain communication between clinical team and patients to ensure comprehensive office visits.
- Serve as a point of contact for patients visiting the office, providing exceptional patient care that led to increased patient retention rates.
- Improve office operations by implementing materials tracking system for fellow office staff and clinical staff.
- Maintain strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Collaborate with various departments to streamline processes and improve interdepartmental communication to ensure excellent patient care.
- Improving patient satisfaction by promptly responding to inquiries and resolving issues in a professional and timely manner.
Service Team Leader
Wegmans Food Markets, Inc
08.2019 - 02.2022
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Facilitated training for associates through daily coaching and weekly classes and seminars.
- Implemented new working processes to deliver multiple improvements.
- Assisted with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Positioned as go-to person for up to 200 staff members, troubleshooting complex administrative and training issues promptly.
- Molded team and embraced change to adapt within dynamic market.
Bakery Team Leader
Wegmans Food Markets, Inc
05.2016 - 08.2019
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and maintaining proper ordering levels.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed inventory, labor, expenses and other operational processes.
- Recruited, hired and trained staff of hardworking associates.
- Managed team of over 50 employees.
Bakery Customer Service
Wegmans Food Markets, Inc
05.2013 - 05.2016
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Iced and airbrushed cakes and other pastries for customized orders.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Floral Customer Service
Wegmans Food Markets, Inc
06.2014 - 03.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended products to customers, thoroughly explaining details.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
Cashier
Wegmans Food Markets, Inc
02.2012 - 05.2013
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Old Bridge High School
Matawan, NJSkills
- Daily workflow improvement
- Staff education and training
- Training development aptitude
- Retail store support
- Performance improvement
- Office management
- Workflow oversight
- Customer service
- Strategic planning
Personal Information
Title: Office Coordinator
Timeline
Office Coordinator
Memorial Sloan Kettering Cancer Center
03.2022 - Current
Service Team Leader
Wegmans Food Markets, Inc
08.2019 - 02.2022
Bakery Team Leader
Wegmans Food Markets, Inc
05.2016 - 08.2019
Floral Customer Service
Wegmans Food Markets, Inc
06.2014 - 03.2015
Bakery Customer Service
Wegmans Food Markets, Inc
05.2013 - 05.2016
Cashier
Wegmans Food Markets, Inc
02.2012 - 05.2013
High School Diploma -
Old Bridge High School
Similar Profiles
Yohannes Abere AmbawYohannes Abere Ambaw
POSTDOCTORAL RESEARCH ASSOCIATE at Memorial Sloan Kettering Cancer Center, Sloan Kettering Institute, Cell Biology DepartmentPOSTDOCTORAL RESEARCH ASSOCIATE at Memorial Sloan Kettering Cancer Center, Sloan Kettering Institute, Cell Biology Department
NICOLE ALLARDNICOLE ALLARD
Site Supervisor at New York Cancer & Blood Specialist (Affiliated with Memorial Sloan Kettering Cancer Center)Site Supervisor at New York Cancer & Blood Specialist (Affiliated with Memorial Sloan Kettering Cancer Center)
Nelson DejesusNelson Dejesus
Guest Service Representative/Concierge at Memorial Sloan Kettering Cancer Center Josie Robertson Surgery CenterGuest Service Representative/Concierge at Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
Hrisula DervishiHrisula Dervishi
TEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast CenterTEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast Center
Nicole T. BlanesNicole T. Blanes
Patient Care Technician at Riverview Medical CenterPatient Care Technician at Riverview Medical Center