Taylor Rustand
Murrieta,CA
Summary
Motivated employee with over 4 years of restaurant experience and over 11 years of customer service. Talented server that loves to work in a fast-paced environment with a hard working staff.
Overview
12
12
years of professional experience
Work History
Server
The Good Earth Naturally
Edina, MN
11.2021 - Current
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for healthy restaurant with social relevancy and intentionality
- Increased sales significantly by upselling higher-end products to customers
Server
Outback Steakhouse
Bloomington, MN
02.2021 - 01.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked over 15 IDs daily to verify ages and uphold MN liquor laws
Host, Busser, Take-away Delivery, and Server
Outback Steakhouse
Maplewood, MN
11.2019 - 02.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Cleaned off tables and booth's to ensure proper sanitation and cleanliness for guests.
Take-Away
Buffalo Wild Wings
Oakdale, MN
03.2019 - 10.2019
- Took over 50 phone calls per shift and helped over 80 guests daily.
- Provided excellent service and ensured food was running on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Assistant Resort Manager and Cleaning Staff
Shady Lawn Resort
Alexandria, MN
01.2010 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Immediately fixed problems in cabins or if problems occurred within boats.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
Education
Associate of Arts - Criminal Justice
Alexandria Technical College
Alexandria, MN12.2022
Skills
- Team Player
- Upselling and Cross Selling
- Service-Oriented
- Fast-Paced
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Food Safety Standards
Timeline
Server
The Good Earth Naturally
11.2021 - Current
Server
Outback Steakhouse
02.2021 - 01.2022
Host, Busser, Take-away Delivery, and Server
Outback Steakhouse
11.2019 - 02.2021
Take-Away
Buffalo Wild Wings
03.2019 - 10.2019
Assistant Resort Manager and Cleaning Staff
Shady Lawn Resort
01.2010 - 01.2019
Associate of Arts - Criminal Justice
Alexandria Technical College