Taylor Sackett
Chicago,IL
Summary
Results-driven medical device sales professional with extensive knowledge of innovative medical devices. Skilled in cultivating and maintaining strong relationships with healthcare providers and key stakeholders. Proactively manages educational initiatives to ensure leaders are well-informed and worker training is optimized.
Overview
7
7
years of professional experience
Work History
Inside Sales Service Representative
Aerogen
02.2024 - Current
- Grew the territory by 16% in the first half of the year.
- Generated sales leads through 50+ cold calls a day to build robust pipeline.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Team leader enhancing productivity, aiding in sales calls, and developing new team members.
- Provide a minimum of two virtual in services a week to train new staff or provide refreshers for best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Experience Manager
Aerogen
02.2023 - 02.2024
- Built out the Customer Experience Department
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Managed approximately 40 incoming calls and emails from customers
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Monitored customer service performance metrics and created reports for senior management review.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Implemented new technologies to streamline processes related to the customer experience journey.
- Facilitated communication between various stakeholders throughout the organization when it comes to matters related to enhancing the customer experience.
- Won the "Most Impact" award at the end of the year which is voted on by the whole company.
Sales Support Specialist
Aerogen
01.2022 - 02.2023
- Provided technical assistance to customers when their device was not working correctly.
- Resolved order issues by consulting with appropriate departments.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Provided administrative support to the sales team as needed.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
Consultant
The Shelby Group
08.2021 - 01.2022
- Analyzed and helped design client's procurement workflow
- Project lead on tracking all issues/defects for quality assurance
- Ensured that the team was meeting project deliverables on time
- Identified system requirements and provided validation of integrated systems
Financial Analyst/Customer Relations Specialist
Main Sequence Technology
05.2017 - 08.2021
- Increased monthly revenue by $15,000; Worked closely with c-suite executives in auditing and reworking old contracts to keep their agreements/prices current to compete with competitors
- Collected roughly $110,000 after being the one to discover a billing issue
- Reported weekly, monthly, quarterly, and annual financial spreadsheets and reports to the CFO
- Project manager lead for collecting on multiple delinquent accounts
- Significantly reduced client turnover by reworking and negotiating sales contracts when clients are looking to transfer
Education
Bachelor of Business Administration - Finance
Ohio University, College of Business
Athens, Ohio05.2017
Timeline
Inside Sales Service Representative
Aerogen
02.2024 - Current
Customer Experience Manager
Aerogen
02.2023 - 02.2024
Sales Support Specialist
Aerogen
01.2022 - 02.2023
Consultant
The Shelby Group
08.2021 - 01.2022
Financial Analyst/Customer Relations Specialist
Main Sequence Technology
05.2017 - 08.2021
Bachelor of Business Administration - Finance
Ohio University, College of Business
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