Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Taylor Sampson

New Port Richey,FL

Summary

Dynamic restaurant industry professional with over seven years of experience dedicated to delivering exceptional customer service. Proven expertise in fostering strong customer engagement and adeptly resolving inquiries and complaints to ensure satisfaction. Highly skilled in communication and problem-solving, thriving in high-pressure environments while maintaining professionalism and composure. Committed to leveraging leadership experience to enhance an organization’s reputation and continuously improve the overall customer experience.

Overview

7
7
years of professional experience

Work History

General Manager

Panera Bread, LLC
09.2024 - Current
  • Owned ultimate accountability for the success of bakery-cafe by making key decisions and solving problems, while being an ambassador of the company Guiding Values and Behaviors.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
  • Led cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving.
  • Hired and trained new team members, and kept team motivated, energized, and engaged.
  • Managed team performance to ensure cafe's goals and quality standards were met, while ensuring extraordinary customer service.
  • Proficient use of Microsoft Excel and Microsoft Word
  • ServSafe Food Manager Certification

Assistant General Manager

Panera Bread, LLC
09.2021 - 09.2024
  • Ensured the ongoing success of the cafe: Manages associate labor to support and drive cafe profitability.
  • Grew sales and maximized profitability.
  • Led, managed, and developed the team: Team quality standards were met, while ensuring WARM customer service.
  • Area of responsibility as the People Specialist: planned and managed staffing needs, shift scheduling, people development, career development, and succession planning.
  • Hired and trained new team members, and kept the team motivated, energized, and engaged.
  • Recognized and celebrated individual and team achievements.
  • Assisted the General Manager in maintaining cafe costs and inventory, leading and supervising all cafe staff, making key decisions and solving problems.
  • Mentored and developed AGM’s at other cafes.
  • Market Lead for Panera’s 2024 Menu Transformation.
  • AGM Emerging Talent Program completion.
  • ServSafe Food Manager Certification.

Chegg Tutor

Chegg, Inc.
02.2020 - 12.2021
  • Supported students with helpful study habits and exam strategies.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored students in chemistry, biology, physics, geometry, trigonometry, algebra, and related subjects.

Team Manager

Panera Bread, LLC
07.2020 - 09.2021
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Ensured food safety standards are fully maintained.
  • Ensured a healthy and safe culture and workplace for the team.
  • Area of responsibility as the Facilities Specialist and Food Specialist.
  • Ensured that the cafe was maintained, cleaned, and organized.
  • Responsible for bakery pan ups, food ordering, and product inventory.
  • ServSafe Food Manager Certified

Retail Hourly Associate

Panera Bread, LLC
04.2018 - 07.2020
  • Built customer loyalty and retention by delivering excellent experiences.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Knew the menu, took orders quickly and accurately, made food and barista drinks, followed food safety protocols, helped guests with questions or requests, supported the team and managers.
  • Learned duties for various positions and provided backup at key times.
  • Became a trainer and zone leader within a year.
  • Helped with training new hires and ensured the area was running smoothly.

Education

Master of Science - Pharmacy

University of Florida
Gainesville, FL
05.2022

Bachelor of Science - Biomedical Sciences

University of South Florida
Tampa, FL
05.2020

High School Diploma - undefined

River Ridge High School
New Port Richey, FL
05.2017

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to remain calm and patient in high-pressure situations
  • Strong active listening skills and empathy for others
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to embrace change
  • Experience in helping customers in a fast-paced setting
  • Highly-motivated and receptive to feedback

Timeline

General Manager

Panera Bread, LLC
09.2024 - Current

Assistant General Manager

Panera Bread, LLC
09.2021 - 09.2024

Team Manager

Panera Bread, LLC
07.2020 - 09.2021

Chegg Tutor

Chegg, Inc.
02.2020 - 12.2021

Retail Hourly Associate

Panera Bread, LLC
04.2018 - 07.2020

Master of Science - Pharmacy

University of Florida

Bachelor of Science - Biomedical Sciences

University of South Florida

High School Diploma - undefined

River Ridge High School

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