Taylor Sanders

Managed client relationships, ensuring consistent communication and support. Including: analyzing financials to ensure personal and business customers are in the best account for their financial needs. Opening and closing accounts, completing loan applications, and signing up for new services.

• Maintained compliance with bank policies and regulations while executing various financial transactions for customers
• Monitored customer accounts to detect irregularities or suspicious activity.
• Streamlined organization within the branch to keep in line retention policies.
• Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
• Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.

• Led team in delivering exceptional customer service and maintaining high operational standards.
• Streamlined inventory management processes to reduce waste and improve efficiency.
• Scheduling and labor management.
• Improved employee retention by creating professional relationships and a safe environment. All while ensuring compliance a company policies were met on a day to day basis.

I worked on enhanced operation performance by perfecting business strategies in functionality, systems, and procedures. These resulted in:

• Helping the staff and management feel more comfortable and experienced with the crew and customers.
• Interview/hiring and Orientation processes
• Creating and updating old policies and procedures
• Inventory management and truck orders
• Money handling and bank deposits
• Working in a fast-paced environment requiring multitasking between keeping up with ticket times and proficient customer service to staff supervision.