TAYLOR SANTANA
Glenwood,IA
Summary
Skilled team player with strong background in professional office environments. Works well independently to handle tasks while striving for accuracy in an efficient manner. Dedicated professional with excellent computer skills and multi-tasking abilities. Offers expertise in multiple professions and ability to quickly learn new processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Accounts Payable Specialist
AgriVision Equipment Group
06.2021 - Current
- Streamlined accounts payable processes by implementing efficient invoicing and payment tracking systems.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted in automating repetitive tasks within the accounts payable function, resulting in increased productivity levels throughout the department.
- Updated vendor information regularly, ensuring accurate contact details and banking information for prompt payments.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Implemented a new system for organizing physical and electronic records, reducing document retrieval time significantly.
HRIS & LEAVE PLAN SPECIALIST
Iowa Western Community College
02.2021 - 05.2021
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards
- Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices, and streamlining payroll process
- Used exceptional HR knowledge and abilities to meet needs of personnel across all departments
- Updated HRIS database with current employee, position, and compensation information
- Performed file audits to verify collection of required employee documentation
- Maintained updated personnel files, HR database records, grievance documentation, performance evaluations, and disciplinary actions
- Responded to basic HR questions from managers and employees regarding personnel practices, labor laws, health insurance, retirement, workers' compensation, recruiting, time off, and training.
HUMAN RESOURCES GENERALIST
Iowa Western Community College
06.2019 - 02.2021
- Identified and implemented human resources best practices suitable for current future organizational needs
- Maintained accurate and updated employee files and assisted with payroll processing
- Coordinated with third-party administrators to handle workers' compensation, disability, and FMLA issues
- Mediated problems between employees and managers to smoothly resolve issues and maintain worker satisfaction
- Used exceptional HR knowledge and abilities to meet needs of personnel across all departments
- Updated HRIS database with current employee, position, and compensation information
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards
- Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices, and streamlining payroll process
- Created fun and engaging employee-focused events to boost morale and maximize retention.
SAFETY SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
H&M Truking
08.2016 - 06.2019
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Coordinated safety training courses and worker education programs to demonstrate proper safety behaviors and the use of safety equipment
- Lead weekly driver new hire orientations
- Head trainer of the HazMat Training program
- Managed E-logs of company driver and owner operators through audits and coaching about DOT regulations
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Validated data and resolved problems related to system-generated information.
SALES REPRESENTATIVE
Bronco Billy's Arena & Tack
05.2012 - 06.2018
- Developed and implemented sales strategies with customers
- Assisted new and existing customers in account set ups and cancellations
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
NATURALIST INTERN
Pottawattamie County Conservation
04.2013 - 08.2016
- Led school groups to highlight important scientific, historical, and environmental features of public parks
- Collaborated with park staff to plan diverse calendar of events for visitors
- Educated visitors about importance of historical sites such as the Loess Hills through entertaining and informative lectures
- Created illustrated lectures and hands-on activities to immerse visitors in different times and cultures
- Gathered photographs and documentation to maintain official park records
- Conducted in-depth research to explore history and natural environment surrounding important public attractions
- Developed audio-visual presentations for use in public programs and walking tour devices
- Created the website for the Pottawattamie County Foundation (still used to this day).
CORPORATE TRAINER / BARTENDER
Hooters of America
12.2013 - 12.2015
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards
- Requested identification to verify patrons are of legal drinking age
- Used POS system to process cash and credit card transactions
- Promoted featured drinks and food specials through social media platforms to encourage sales
- Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders
- Spoke to customers and recommended specials to build rapport, retention, and customer loyalty
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques
- Answered beverage questions and recommended potential choices according to patron preferences.
Education
ASSOCIATE OF ARTS - COMMUNICATION STUDIES
Iowa Western Community College
Council Bluffs, IAHIGH SCHOOL DIPLOMA -
Underwood High School
Underwood, IASkills
- Records coordination
- Account Management
- Microsoft Office
- Accounts Payable
- Problem Resolution
- Policies and Procedures Adherence
- Time Management
- Analytical and Critical Thinking
- Documentation and Recordkeeping
- Negotiation
- Data Entry
- Staff education and training
Timeline
Accounts Payable Specialist
AgriVision Equipment Group
06.2021 - Current
HRIS & LEAVE PLAN SPECIALIST
Iowa Western Community College
02.2021 - 05.2021
HUMAN RESOURCES GENERALIST
Iowa Western Community College
06.2019 - 02.2021
SAFETY SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
H&M Truking
08.2016 - 06.2019
CORPORATE TRAINER / BARTENDER
Hooters of America
12.2013 - 12.2015
NATURALIST INTERN
Pottawattamie County Conservation
04.2013 - 08.2016
SALES REPRESENTATIVE
Bronco Billy's Arena & Tack
05.2012 - 06.2018
ASSOCIATE OF ARTS - COMMUNICATION STUDIES
Iowa Western Community College
HIGH SCHOOL DIPLOMA -
Underwood High School
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