Taylor Santell
Springdale,Ar
Summary
Merchandising professional with solid track record in driving successful inventory management and product display strategies. Known for fostering team collaboration and delivering impactful merchandising solutions that align with business goals. Reliable and adaptable, consistently meeting changing needs of retail environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandise Lead
Sam's Club
01.2024 - Current
- Optimized store layout for a seamless shopping experience, maximizing customer engagement and sales conversions.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Improved customer satisfaction with effective communication, attentive service, and prompt resolution of issues.
- Resolved conflicts between employees promptly and professionally, fostering a supportive workplace culture that values open communication.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Stocker/Merchandise
Sam's Club
02.2022 - 01.2024
- Organize Products to be at it's best presentation for customers
- Restock shelves/product
- Greet and help customers throughout the store
- Maintain the safety of customers by guiding forklift drivers on a "lift team"
- Wrap and label pallets
- Check and update price tags
- Mark location of product/back stock
- Experience with Club Pick up/Ship from Club (Both form of online ordering)
- Audits
- Inventory
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Stocked shelves to match planogram images and instructions.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier/Stocker/Meat Department apprentice
Harps
07.2020 - 02.2022
- Operate cash register
- Maintain store sanitation (Sanitizing, cleaning bathrooms, sweeping, trash etc)
- Provide premier customer service, including greeting them and responding to questions
- Verify and unload grocery/meat truck deliveries
- Sell products by providing customers with information to help make product-related decisions
- Maintaining, filling, organizing and rotating products on shelves
- Create end caps
- Inventory
Education
High School Diploma -
Fayetteville High School
Fayetteville, Ar05.2021
Skills
- Organization
- Adaptability
- Attention to detail
- Customer service
- Team leader
- Multitasking
- Time management
- Space optimization
- Store layout
- Merchandise planning
- Conflict resolution
- Computer skills
Certification
- Operating Systems: Overview, Administration, and Security Coursera. November, 2024.
- Introduction to Cybersecurity Tools & Cyberattacks. Coursera. October, 2024.
- Forklift Certification
Timeline
Merchandise Lead
Sam's Club
01.2024 - Current
Stocker/Merchandise
Sam's Club
02.2022 - 01.2024
Cashier/Stocker/Meat Department apprentice
Harps
07.2020 - 02.2022
- Operating Systems: Overview, Administration, and Security Coursera. November, 2024.
- Introduction to Cybersecurity Tools & Cyberattacks. Coursera. October, 2024.
- Forklift Certification
High School Diploma -
Fayetteville High School
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