Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Timeline
Generic

Taylor Sauls

Katy,TX

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shop Manager

Drybar
Houston, TX
09.2021 - Current
  • Greeting clients and taking payment, as well as assuring comfort.
  • Keeping the salon clean, while also delegating to team members.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Enforced company policies regarding employee conduct, attendance, dress code.
  • Ensured compliance with all relevant health, safety and security regulations.
  • Resolved customer complaints promptly and professionally.
  • Oversaw the recruitment, training and development of new staff members.
  • Scheduled staff shifts according to business needs.
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Performed monthly audits of store operations.
  • Ensured compliance with local health codes by conducting regular inspections of the premises.
  • Conducted regular stock takes to ensure accurate inventory records.
  • Maintained high standards of customer service throughout the store.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Assistant Manager

Drybar
Houston, TX
12.2020 - 08.2021
  • Greeting clients and taking payment as well as assuring comfort
  • Assigning clients to stylists while also retrieving drinks for clients
  • Keeping the salon clean while also assigning chores to stylists
  • Part of my main responsibilities was training and overseeing new and existing receptionists
  • I kept track of cleaning inventory, as well as reported daily numbers for sales and client count.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Receptionist

Drybar
Houston, TX
12.2019 - 12.2020
  • Assigning clients to stylists while also retrieving drinks for clients
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled appointments for clients, customers, and other visitors.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Esthetician/Receptionist

Katy Medi Spa
Katy, TX
07.2019 - 05.2020
  • Performing facials, waxing, tinting, as well as chemical peels, and microdermabrasion.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Other duties include laundry, checking clients in and out, selling product, and file organization.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Educated clients on proper skin care techniques according to individual needs.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Adhered to safety protocols throughout all procedures to minimize risk of injury or infection
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.

Esthetician

The Spa at Cinco Ranch
Katy, TX
11.2018 - 06.2019
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Adhered to safety protocols throughout all procedures to minimize risk of injury or infection.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Educated clients on proper skin care techniques according to individual needs.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Designed customized facial and body treatments meeting individual client needs.
  • Educated clients on skin care procedures and products.
  • Sold salon-exclusive skin care products and encouraged service upgrades.

Client Service Coordinator

The Spa at Cinco Ranch
Katy, TX
02.2018 - 06.2019
  • As a Client Service Coordinator I answered calls and messages, scheduled appointments, as well as helped to sell and promote the product lines we carried as well as our providers
  • Here I was also in charge of taking payment and charging correctly
  • At any given moment I was expected to be able to answer any inquiries a client had as well as any complaint
  • Showing clients around the building as well as handing out and collecting paperwork was also part of my duties when handling clients
  • One duty that was solely my own was taking inventory and stock of what was needed and required up front.

Education

Esthetician License in Esthetics -

Aveda Institute
Shenandoah, TX
05.2018

High school or equivalent -

James E Taylor High School
Katy, TX
06.2017

Skills

  • Team Leadership
  • Teamwork and Collaboration
  • Effective Communication
  • Payroll Administration and Timekeeping
  • Staff hiring
  • Customer Service
  • Critical Thinking
  • Budget Adherence
  • Task Delegation
  • POS Systems
  • Policy Enforcement
  • Customer Engagement
  • Budgeting and finance
  • Staff recruitment
  • Employee Motivation
  • Employee Management
  • Recruitment and hiring
  • Revenue Generation
  • Inventory Management
  • Schedule Management
  • Customer Service Management
  • Staff Scheduling
  • Problem-solving aptitude
  • Adaptability and Flexibility

Certification

A valid Esthetician license

Accomplishments

  • Highest employee retention in the business.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Shop Manager

Drybar
09.2021 - Current

Assistant Manager

Drybar
12.2020 - 08.2021

Receptionist

Drybar
12.2019 - 12.2020

Esthetician/Receptionist

Katy Medi Spa
07.2019 - 05.2020

Esthetician

The Spa at Cinco Ranch
11.2018 - 06.2019

Client Service Coordinator

The Spa at Cinco Ranch
02.2018 - 06.2019

Esthetician License in Esthetics -

Aveda Institute

High school or equivalent -

James E Taylor High School

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Taylor Sauls