Taylor Scarbrough
Jonesboro,AR
Summary
Experienced manager with a proactive approach, boasting 9 years of leadership in the hospitality sector. Demonstrated expertise in sales, management, and customer service within dynamic environments. Recognized for being a results-oriented leader with exceptional problem-solving abilities and a focus on customer satisfaction. Committed to delivering top-tier service to clientele while fostering a positive work atmosphere for team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
O'Reilly Hospitality Management
08.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Dining Room Supervisor
O'Reilly Hospitality Management
01.2023 - 08.2023
- Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
- Maintained a clean and safe dining environment with regular inspections and thorough training of staff members.
- Collaborated with management to develop strategies for optimizing restaurant performance and achieving sales targets.
Bartender
O'Reilly Hospitality Management
08.2022 - 01.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Buffalo Wild Wings
03.2019 - 07.2022
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Assistant Manager
Sonics Drive In
05.2015 - 09.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Pangburn High School
Pangburn, AR05.2016
Skills
- Recruitment
- Inventory control and record keeping
- Staff Scheduling
- Catering Coordination
- Payroll Administration
- Trained in performance and wage reviews
Certification
- Heartsaver First Aid CPR AED , 10/2023-10/2025
Timeline
Restaurant Manager
O'Reilly Hospitality Management
08.2023 - Current
Dining Room Supervisor
O'Reilly Hospitality Management
01.2023 - 08.2023
Bartender
O'Reilly Hospitality Management
08.2022 - 01.2023
Bartender
Buffalo Wild Wings
03.2019 - 07.2022
Assistant Manager
Sonics Drive In
05.2015 - 09.2019
High School Diploma -
Pangburn High School
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