Deliver compassionate and high-quality care to pediatric patients in a busy office setting, ensuring comfort and safety. Provide expert phone triage for pediatric patients, assessing symptoms and determining urgency to ensure timely care. Administer symptom-based assessments, advising families on home care, medication administration, and when to seek in-office or emergency care. Administer vaccines, medications, and treatments in compliance with prescribed protocols for pediatric patients. Educate parents and caregivers on pediatric health, wellness, immunization schedules, and preventative care. Coordinate with insurance companies for authorization and claims processing related to pediatric care.
Registered Nurse (RN)
Salem Hospital
08.2024 - 12.2024
Conduct comprehensive assessments of cardiac patients, including taking medical histories, monitoring vital signs, and assessing heart function using diagnostic tools like EKGs and telemetry. Administer medications, monitor for side effects, and adjust treatment plans under the guidance of the cardiologist or attending physician. Provide ongoing care for patients with heart conditions, ensuring comfort and addressing any concerns related to cardiac disease or procedures.
Inforce Illustration Associate
Manulife/John Hancock
08.2022 - 08.2023
Processed inforce illustration requests submitted by policyholders, producers, and other authorized persons in a timely and efficient manner while working on multiple complex requests. Communicated with internal/external customers via email regarding illustration requests, inquiries, and issue resolution. Adhered to individual quality and productivity standards while maintaining highest level of confidentiality and client sensitivity.
Commercial Lines Account Assistant
Cross Insurance Agency
04.2019 - 06.2021
Fostered existing and prospective client relationships. Processed policies, endorsements, audits, and renewals in a timely and efficient manner. Reviewed proposals and marketing materials to ensure highest quality standards.
Education
Associate of Applied Science - Nursing
Northern Essex Community College
Lawrence, MA
05-2024
Bachelor of Science - Business Marketing
University of Southern Maine
Portland, ME
05.2019
Skills
Exceptional communication and organizational skills
Excellent customer service, conflict resolution and negotiation skills
Effective and efficient time management and prioritization abilities
Proficient in data entry, analysis, reporting
Working knowledge of and experience with MS Office Suite of products
Director of Marketing and Community Outreach at Boys & Girls Club Of Greater SalemDirector of Marketing and Community Outreach at Boys & Girls Club Of Greater Salem
Recovery Room Nurse Practitioner at Greater Paris University Hospitals ( A.Trousseau Pediatric Hospital )Recovery Room Nurse Practitioner at Greater Paris University Hospitals ( A.Trousseau Pediatric Hospital )