Taylor Schmaltz
HASTINGS,MN
Summary
Proven leader with a track record of fostering team collaboration and enhancing employee engagement at Northern Star Council. Expert in strategic planning and crisis management, I've significantly improved customer satisfaction and participant safety. Skilled in people management and operations, my approach boosts morale and cultivates leadership qualities in teams. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
AOL Beach Director
Northern Star Council
06.2024 - 08.2024
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on participant safety
- Provided a safe and fun environment to build character and leadership within participants
Sailing Director
Northern Star Council
06.2023 - 08.2023
- Facilitate safe and fun sailing and sailing adjacent programs that build character and leadership within participants
- Oversee minor repairs and general maintenance of boat fleet
Chip Beach Specialist
Northern Star Council
06.2022 - 08.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provided quality instruction that delivered quality programs providing safe and fun classes and activity's that built character and leadership in participants
Snowbase Experience Guide
Northern Star Council
11.2021 - 01.2022
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Chip Beach Specialist
Northern Star Council
06.2021 - 08.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provided quality instruction that delivered quality programs providing safe and fun classes and activity's that built character and leadership in participants
Education
High School Diploma -
Hastings High School
Hastings, MN06.2024
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Rules and regulations
- Crisis Management
- Teamwork and Collaboration
- Customer Relations
- Sound Judgment
- Staff training/development
Certification
- First Aid/CPR Certified
- Red Cross Certified Lifeguard
- BSA Aquatics Instructor
Timeline
AOL Beach Director
Northern Star Council
06.2024 - 08.2024
Sailing Director
Northern Star Council
06.2023 - 08.2023
Chip Beach Specialist
Northern Star Council
06.2022 - 08.2022
Snowbase Experience Guide
Northern Star Council
11.2021 - 01.2022
Chip Beach Specialist
Northern Star Council
06.2021 - 08.2021
High School Diploma -
Hastings High School
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