Taylor Schmidt
Registration Representative
Bangor,WI
Summary
Accomplished professional with a proven track record at Mayo Clinic Health System, enhancing patient registration processes and boosting customer satisfaction through effective communication and problem-solving skills. Expert in healthcare administration and patient confidentiality, demonstrated by streamlining admissions and improving service quality. Collaborated seamlessly across teams, embodying teamwork and administrative excellence.
Overview
2
2
years of professional experience
Work History
Registration Representative
Mayo Clinic Health System
10.2023 - Current
- Streamlined the admissions process for improved patient satisfaction and reduced wait times.
- Verified insurance benefits, processed payments, and issued receipts.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
- Facilitated clear communication between patients, families, providers, and staff members to ensure seamless care coordination.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
Loan Processor
River Bank
12.2022 - 09.2023
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Utilized loan origination software to process and track loan applications.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
- Collaborated with loan officers to develop strategies for managing loan application processing.
Loan Processor
First National Bank Of Bangor
08.2022 - 12.2022
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Utilized loan origination software to process and track loan applications.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Bank Teller
Union State Bank Of West Salem
04.2022 - 09.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Education
High School Diploma -
Independence High School
Independence,WI 05.2024 - 05.2024
Skills
Timeline
High School Diploma -
Independence High School
05.2024 - 05.2024
Registration Representative
Mayo Clinic Health System
10.2023 - Current
Loan Processor
River Bank
12.2022 - 09.2023
Loan Processor
First National Bank Of Bangor
08.2022 - 12.2022
Bank Teller
Union State Bank Of West Salem
04.2022 - 09.2022
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