Taylor Schmitt
Seal Rock
Summary
Customer service professional able to work long hours standing and walking to and from need areas. Highly organized, dependable and punctual. Offering 4 years of experience in related roles, with superior performance in leadership duties.
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
08.2021 - Current
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Maintained cleanliness and organization of company vehicles at all times
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Completed an average of XX deliveries per day with a XX% on-time rate
- Reduced fuel costs by XX% through effective route planning
- Achieved a customer satisfaction rating of XX% based on feedback surveys
- Maintained a clean driving record throughout employment tenure
- Trained new drivers on company policies, procedures, and safe driving practices
- Cultivated positive relationships with regular customers through friendly interactions
General Manager
Subway
01.2020 - 09.2022
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Collaborated with the finance department on budgeting processes to achieve financial objectives
Organizer
MACORE
10.2019 - 12.2019
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling
- Recorded order processing updates by entering information correctly
- Weighed and measured products and materials to check compliance with specifications and regulations
- Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment
- Assembled and prepared cartons, crates and containers to protect materials during shipment
- Marked and labeled containers with accurate shipping information to prevent delays
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests
Dish machine operator
Spirit Mountain Casino
01.2019 - 06.2019
- Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Sprayed all racked items with hot water to loosen and remove food residue
- Maintained clean and well-organized kitchen areas to promote efficiency
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
- Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine
- Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders
- Developed great team spirit with other personnel by pitching in and helping with task completion
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen
- Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used on continuous basis
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink
- Unboxed, stored and organized incoming kitchen supplies with every delivery
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
Shift Leader
Taco Bell
12.2017 - 11.2018
- Manage shifts, Close and prep, take orders make food and handle disputes
- Participated in daily shift exchanges to coordinate tasks and handle special needs
- Documented daily production levels, materials use and special incidents to keep management informed of all activities
- Maintained visually appealing and effective displays for entire store through use of lighting, signage
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Assisted with performance reviews to identify areas of improvement and devise proactive approaches
- Allocated tasks to employees daily and monitored activity and task completion
- Complied with all company safety procedures, policies and regulations to promote safe working environment
Sandwich Artist
Subway
09.2017 - 12.2017
- Make Sandwiches, Close and prep
- Communicated with customer to provide menu offering details and assist with decision-making
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Organized food items on serving trays and in carry-out packages to deliver complete orders to customers
- Assisted customers, including answering questions and preparing orders
- Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats
- Washed and sanitized dishes after every use to protect customers
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Worked with food service team members to handle every customer need and build brand loyalty
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses
- Prepared food items such as deli and hot sandwiches to meet customer specifications
- Monitored and counted food stock and supplies to reorder on time
- Conducted random audits on inventory levels to uncover variances between reported count and actual count
- Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use
Checker/Cashier
Safeway
04.2017 - 09.2017
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Learned roles of other departments to provide coverage and keep store operational
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy
- Welcomed customers, offering assistance to help find necessary store items
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Processed returned items in accordance with store policy
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer service
- Processed customer payments quickly and returned exact change and receipts
Sandwich Artist
Subway
12.2015 - 05.2017
- Run Pos, Make sandwiches, Close and prep for morning
- Make bread and cookies
- Trained sandwich artists to apply attention to detail and commitment to quality
- Completed opening, closing and shift change tasks to promote store efficiency
- Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
- Took customers' orders by recording requested menu items, substitutions and add-ons
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales
- Conducted random audits on inventory levels to uncover variances between reported count and actual count
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Executed all daily tasks and assisted other team members when needed
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
Arcade Attendant
Primetime Entertainment
08.2015 - 12.2015
- Fix and refill Arcade Machinery, Run Laser Tag, Fix bumper cars, Watch over kids in kiddie section, press shirts and run Prize counter
- Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
- Provided physical assistance to visitors getting onto and off of rides
- Sold tickets and collected additional fees from customers for special services
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
- Trained new employees on ride operations, pointing out safety mechanisms and features
- Operated, repaired and cleaned equipment to maintain optimal machine and device performance
Education
High school or equivalent -
Wylie High School
Abilene, TX05.2017
High school or equivalent -
Kamiakin High School
Kennewick, WASkills
- POS
- Graphic Design
- Microsoft Office
- Upselling
- Customer service-oriented
- Time Management
- Food Preparation
- Marketing
- Organizational Skills
- Inventory control procedures
- Coffee Experience
- Equipment Repair
- Food Production
- Leadership
- Customer service
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
Certification
- Driver's License
- Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Delivery Driver
DoorDash
08.2021 - Current
General Manager
Subway
01.2020 - 09.2022
Organizer
MACORE
10.2019 - 12.2019
Dish machine operator
Spirit Mountain Casino
01.2019 - 06.2019
Shift Leader
Taco Bell
12.2017 - 11.2018
Sandwich Artist
Subway
09.2017 - 12.2017
Checker/Cashier
Safeway
04.2017 - 09.2017
Sandwich Artist
Subway
12.2015 - 05.2017
Arcade Attendant
Primetime Entertainment
08.2015 - 12.2015
High school or equivalent -
Kamiakin High School
High school or equivalent -
Wylie High School
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