Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Schulz

Rock Island,United States

Summary

Reliable Lead Receptionist with experience in managing front desk operations, including phone management and visitor guidance. Possess strong skills in customer service, scheduling, and administrative tasks to ensure smooth office operation. Demonstrated capability to train and supervise junior staff members while maintaining high levels of productivity and efficiency. Made significant impact by improving communication systems and streamlining office processes in previous role.

Overview

13
13
years of professional experience

Work History

Lead Receptionist

Confluence Health
Wenatchee, WA
04.2024 - Current
  • Assigned work tasks to subordinate receptionists and monitored their performance.
  • Updated customer databases with accurate contact information as needed.
  • Coordinated with other departments to ensure smooth operations of the reception area.
  • Compiled weekly activity reports for upper management highlighting any areas needing improvement or attention.
  • Ensured that the reception area was kept clean at all times by performing light cleaning duties such as dusting furniture or vacuuming carpets periodically.
  • Provided assistance to employees regarding general inquiries about company policies and procedures.
  • Created daily shift schedules for subordinate receptionists based on workload demand.
  • Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
  • Handled administrative duties such as filing documents, printing reports, scanning files.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Took payments, including cash, checks and cards.

Receptionist

Confluence Health
01.2023 - Current
  • I check patients in, schedule appointments, place contact orders, answer the phone
  • The REC is one of the most busiest departments in Confluence, I am learning something new everyday
  • We see an average of 500+ people a day, whether it's checking in people for their appointments, or checking people in to see the opticians, or people coming in to place Contact Lens orders
  • I also take payments and run the cash drawer.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Scheduled and confirmed appointments and meetings for management team.

HCR Contractor

USPS/Taylor Fay Johnson
Quincy, WA
01.2020 - Current
  • Currently I have an employee working for me for this job but when I do this job, I sort the mail and packages
  • After I do that I put the packages in order so they are easier to deliver
  • The final thing I do in the post office is pull down my mail
  • I do work with about 15 other people in this post office
  • Then I go outside and load my vehicle with my mail and packages and then I leave the post office to start my route
  • My route is only about 32 miles a day, I have about 200 mailboxes that I deliver to
  • I interact with customers almost daily whenever I do this route
  • I have been a HCR Contractor for over 3 years now.

HCR Driver

G&V Mail Contractors LLC
Orondo, WA
01.2012 - Current
  • I sort mail and packages and put the packages in order so they are easier to deliver
  • After I do that I put the packages in order so they are easier to deliver
  • The final thing I do in the post office is pull down my mail
  • I do work with about 3 other people in this post office
  • Then I go outside and load my vehicle with my mail and packages and then I leave the post office to start my route
  • My route is about 65 miles a day, I have about 350 mailboxes that I deliver to
  • I have been a HCR Driver for about 13 years now.

Customer Care Representative

Wenatchee Valley Humane Society
05.2023 - 08.2023
  • While I was working at WVHS I would answer the phones, emails, schedule appointments
  • I would also intake animals that people surrendered or had found
  • I would also outtake animals, when they got adopted.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Provided accurate, valid, and complete information to customers.
  • Answered customer inquiries over the phone and via email.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Resolved customer complaints promptly and professionally.
  • Gathered customer feedback to suggest improvements for products and services.
  • Built sustainable relationships of trust through open communication with customers.
  • Educated customers where applicable to alleviate need for future contact.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.

Education

Certified Coding And Certified Billing - Medical

AAPC
05-2025

Diploma/General Study -

Cascade Christian Academy
Wenatchee, WA
01.2011

Skills

  • Organization
  • Loyalty
  • Computer skills
  • Communication skills
  • Decision Making
  • Active Listening
  • Teamwork
  • Problem Solving
  • Epic
  • Microsoft Office
  • Microsoft Teams
  • 10-key calculator
  • Meeting Coordination
  • File Management
  • Appointment Scheduling
  • Strong Organization
  • Reception Area Maintenance
  • Staff Training
  • Workflow Coordination
  • Mail handling
  • 45 wpm typing

Timeline

Lead Receptionist

Confluence Health
04.2024 - Current

Customer Care Representative

Wenatchee Valley Humane Society
05.2023 - 08.2023

Receptionist

Confluence Health
01.2023 - Current

HCR Contractor

USPS/Taylor Fay Johnson
01.2020 - Current

HCR Driver

G&V Mail Contractors LLC
01.2012 - Current

Certified Coding And Certified Billing - Medical

AAPC

Diploma/General Study -

Cascade Christian Academy

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Taylor Schulz