Taylor Scott
Stow,OH
Summary
Detail-oriented team player with strong organizational skills and attention to detail. Ability to handle multiple projects simultaneously with a high degree of accuracy. Aims to represent a team as well as myself professionally adding value while pursuing challenging tasks in a dynamic and forward thinking organization.
Overview
8
8
years of professional experience
Work History
Document Controller
Stride
11.2021 - 11.2023
- Utilized Salesforce for data collection and Quality Assurance.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Used Adobe Acrobat, Blue Beam and ProjectWise for document management and enhancements.
- Converted documents from one application to another.
- Assessed impact of emerging technology and system upgrades on workflow.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Managed time efficiently in order to complete all tasks within deadlines.
Home Loan Specialist
Key Bank
04.2021 - 08.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Processed loan applications and monitored progress from start to finish.
- Checked loan documents for accuracy prior to closing.
Administrative Assistant to the Director
ANNI Technologies
03.2019 - 04.2021
- Bookkeeping, data entry, phone and in person interaction with clients, scheduling and regular tool maintenance of fabrication lab
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Wrote, reviewed and edited technical document in accordance with template requirements.
ESL Instructor
Hello Talk
07.2017 - 03.2020
- Teaching English as second language in online classroom to students planning to study abroad.
- Built opportunities for real-world language use and learning outside classroom or formal learning environment.
- Worked with students in-person and via online classroom technology.
- Assessed student proficiency and designed lesson plans to target weak areas.
- Monitored student progress and provided feedback and support.
- Created personalized lesson plans to meet needs of diverse learners.
- Demonstrated pronunciation and taught regional language differences.
- Assigned sight words and extended vocabulary using phonetic instruction.
Technical Support Specialist
Apple
07.2015 - 09.2018
- Phone based trouble shooting, customer service, data entry, resolution for Apple products, upselling Apple care and products, processing purchases.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated technical concepts and information into terms parties could easily comprehend.
- Translated basic design plans into full iOS app frameworks, delegating project components to appropriate team members.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to Apple product/iOS technical support needs.
- Processed debit and credit card and electronic check payments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate in International Business - International Relations
Cleveland State University
Cleveland, OH05.2014
High School Diploma - Engineering (Pre-Engineering)
Metropolitan Cleveland Consortium High School
Cleveland, OH06.2012
Skills
- ESL- English As Second Language
- Technical Support
- Typing Speed 55 WPM
- Test-driven development
- Bookkeeping
- 10 key typing
- Analytical and Critical Thinking
- Document Organization
- Communication and Interpersonal Skills
- Fluent in Jamaican Patois, Nigerian Pidgin
- Intermediate in Simplified Mandarin Chinese
- MS Office, Excel and Quickbooks
- Quality Assurance
- Data Accuracy
- Customer Satisfaction
Languages
Jamaican patois
Full Professional
Mandarin
Limited Working
Nigerian Pidgin
Professional Working
Professional references
Kyelle A. Wilson
Current Title Held: Payroll Accountant
Company: Relief International
Relationship: Professional mentor of 6 years
Phone: 440-420-5565
Andrea Fields
Current Title Held: Civil Engineer
Company: Dominion
Relationship: Colleague of 9 years
Phone: 216-606-5676
Timeline
Document Controller
Stride
11.2021 - 11.2023
Home Loan Specialist
Key Bank
04.2021 - 08.2023
Administrative Assistant to the Director
ANNI Technologies
03.2019 - 04.2021
ESL Instructor
Hello Talk
07.2017 - 03.2020
Technical Support Specialist
Apple
07.2015 - 09.2018
Associate in International Business - International Relations
Cleveland State University
High School Diploma - Engineering (Pre-Engineering)
Metropolitan Cleveland Consortium High School
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