Taylor Seeberger
Conroe
Summary
Proven track record at The Home Depot Inc, excelling in customer order management and enhancing customer experiences through effective communication and problem-solving abilities. Spearheaded training initiatives, significantly improving service quality and efficiency. Expert in software navigation and maintaining high levels of product knowledge, consistently exceeding performance targets. Skilled in handling complex orders and ensuring timely delivery. Known for meticulous attention to detail and ability to adapt to changing customer requirements. Strong focus on team collaboration and achieving results, with reliable and flexible approach to workload management.
Overview
3
3
years of professional experience
Work History
Service Desk Associate
The Home Depot Inc
10.2021 - Current
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
- Provided exceptional customer service through active listening, empathy, and clear communication skills.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Created clear processes to keep service desk running smoothly and customer satisfaction high.
Head Cashier
The Home Depot Inc
01.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Customer Order Specialist
The Home Depot Inc
03.2023 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
Education
High School Diploma -
New Caney High School
New Caney, TX05-2010
Skills
- Verbal and written communication
- Order processing
- Accurate order fulfillment
- Software navigation
- Customer experiences
- Order monitoring
- Product knowledge
- Customer account management
- Problem-solving abilities
Timeline
Customer Order Specialist
The Home Depot Inc
03.2023 - Current
Head Cashier
The Home Depot Inc
01.2022 - Current
Service Desk Associate
The Home Depot Inc
10.2021 - Current
High School Diploma -
New Caney High School
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