Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Taylor Seery

Taylor Seery

Cuyahoga Falls,OH

Summary

Dynamic Service operations manager with over 10 years experience in the automotive industry and a strong background in overseeing daily operations, implementing processes and strategies and improving customer satisfaction levels. Possess leadership skills and the ability to manage teams effectively towards operational efficiency.

Overview

16
16
years of professional experience

Work History

Assistant Service Operations Manager

Rivian
Cleveland, Ohio
01.2023 - Current
  • Coordinate service operations to enhance customer satisfaction, efficiency and meet/exceed projected goals.
  • Develop and monitor training programs for service team.
  • Manage scheduling and resource allocation for service activities.
  • Monitor service performance metrics to identify opportunities for improvement.
  • Develop and implement new tools and systems for service operations use.
  • Lead team meetings to discuss challenges and share best practices.
  • Assess the effectiveness of existing operational systems and processes, making recommendations when suitable.
  • Prepare detailed reports on operational performance metrics for senior management review.
  • Liaise between customers, vendors, suppliers and internal teams as required in order to ensure timely delivery of services.
  • Developed and maintain service operations policies and procedures in line with company objectives
  • Monitor employees' performance, identified areas for improvement and implement necessary changes.
  • Ensure adherence to safety protocols in the workplace and provide direction for corrective action as needed.
  • Assist in managing the service department budget, optimizing expenses to increase profitability.

Automotive Service Manager

Cascade Auto Group
Cuyahoga Falls, Ohio
07.2018 - 01.2023
  • Managed daily operations of service department for multiple automotive brands.
  • Coordinated scheduling and workflow for efficient vehicle maintenance and repairs.
  • Implemented quality control measures to enhance service department performance.
  • Communicated with customers to address concerns and provide updates on services.
  • Developed training programs to improve technician skills and knowledge.
  • Hired, trained, and supervised a team of automotive service professionals.
  • Assisted in resolving warranty claims between customers and manufacturers.
  • Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
  • Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
  • Developed and Implemented processes to improve customer satisfaction and achieve service department goals.
  • Organized special events to promote the company's automotive services.
  • Created marketing plans for the service department to attract more customers.
  • Analyzed business performance data and forecasted business results for ownership.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Implemented quality control measures to uphold company standards.

Manager of Tire Sales

Firestone
Canton, Ohio
08.2014 - 08.2017
  • Managed daily operations of tire sales and customer service.
  • Developed promotional strategies to enhance tire sales and customer engagement.
  • Oversaw inventory management to ensure product availability and organization.
  • Led team meetings to discuss performance, goals, and product updates.
  • Reviewed weekly, monthly, quarterly reports on sales performance against goals set by management.
  • Researched competitor merchandise and services to promote benefits of company offerings and boost sales.
  • Developed and maintained customer relationships to ensure customer satisfaction.
  • Established safe working environments and monitored everyday work practices to verify adherence to policies and procedures.
  • Built and maintained relationships with commercial clients.
  • Implemented cost-saving measures that reduced overhead costs while maintaining high-quality products.

General Manager

Donatos Pizza
Beachwood, Ohio
08.2009 - 08.2014
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created schedules and monitored payroll to remain within budget.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Education

Bachelor of Science - Hospitality Administration/Management

DeVry University
Independence, OH
01.2018

Skills

  • Service operations coordination
  • Training program development
  • Performance metrics analysis
  • Resource allocation management
  • Process improvement strategies
  • Team leadership
  • Employee performance monitoring
  • Time management
  • Service level agreements
  • Incident management
  • Operational efficiency
  • Escalation management
  • Workforce management
  • Analytical thinking
  • KPI monitoring
  • Leadership development
  • Reporting and documentation
  • Workflow management

References

References available upon request.

Timeline

Assistant Service Operations Manager

Rivian
01.2023 - Current

Automotive Service Manager

Cascade Auto Group
07.2018 - 01.2023

Manager of Tire Sales

Firestone
08.2014 - 08.2017

General Manager

Donatos Pizza
08.2009 - 08.2014

Bachelor of Science - Hospitality Administration/Management

DeVry University
Taylor Seery
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