Taylor Shadle
Olmsted Falls,OH
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
Olive Garden
05.2023 - Current
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Farenheit
06.2023 - 08.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
Hostess
The Prescott
03.2022 - 08.2022
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Hostess
Romeos Pizzeria
07.2020 - 03.2022
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
No Degree - Education
Ohio University
Athens, OH05.2026
High School Diploma -
Medina High School
Medina, OH05.2022
Skills
- Dining Area Maintenance
- Reservation Documentation
- Guest Inquiries
- High-Volume Dining
- Seating Assignment Preparation
- Phone Inquiries
- Greeting and Escorting Guests
- Restroom Servicing
- Guest Accommodations
- Assigning Tables
- Warm and Friendly
Timeline
Hostess
Farenheit
06.2023 - 08.2023
Hostess
Olive Garden
05.2023 - Current
Hostess
The Prescott
03.2022 - 08.2022
Hostess
Romeos Pizzeria
07.2020 - 03.2022
No Degree - Education
Ohio University
High School Diploma -
Medina High School
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