Taylor Shaw
Bangor,United States
Summary
Dedicated and results-driven Trust and Safety Specialist with over 2 years of experience in ensuring user safety, platform integrity, and compliance with policies in dynamic online environments. Proven track record in content moderation, policy development, and crisis management. Adept at conducting thorough investigations, implementing fraud prevention measures, and collaborating with cross-functional teams to maintain a secure and trustworthy user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior QA Coach/Supervisor
Activus Connect
04.2021 - Current
- Lead a team of 20-25 employees, providing guidance, coaching, and performance feedback to achieve improvement in team productivity, and client expectations.
- Conducted regular team meetings to promote communication, address concerns, and share best practices, leading to a quality score of 98%, and less turnover.
- Fixed and identified issues to improve policies for our trust and safety team for one of the biggest AAA gaming companies in the world.
- Utilizing expertise and prior experience, I provide assistance and mentorship to content moderators involved in a trust and safety project, contributing to the success of the project.
Shift Lead/Automotive Technician
Mr. Quicks
02.2016 - 06.2020
- Greeted customers, listened to their concerns, and conducted a thorough assessment of their vehicle's maintenance and repair needs.
- For two years, effectively served as a team leader, ensuring streamlined day to day operations for enhanced efficiency.
- Closely collaborated with the manager to cultivate and maintain customer relationships, thereby enhancing the company's reputation.
Specialized Service and Sales
Wayfair
08.2017 - 07.2018
- Engaged in consultative selling approaches to understand client needs, provide solutions, and effectively communicate the value proposition of offerings.
- Established and maintained strong relationships with customers, conducting regular communication, to ensure timely delivery of customer orders.
- Played a vital role in negotiating favorable pricing agreements with customers, resulting in improved profit margins and increased customer satisfaction
Education
High School Diploma -
Brewer High School
Brewer, MaineSkills
- Leadership
- Communication
- Policy Development
- Content Moderation
- Customer Focus
- Data Analysis
- Trust and Safety
- Project Management
- Coaching and Training
- Google Workspace
- Microsoft Office
- Problem-Solving
- Decision-Making
- Quality Assurance
- Time Management
Certification
Google Project Management, Google, 07/2023
Timeline
Senior QA Coach/Supervisor
Activus Connect
04.2021 - Current
Specialized Service and Sales
Wayfair
08.2017 - 07.2018
Shift Lead/Automotive Technician
Mr. Quicks
02.2016 - 06.2020
High School Diploma -
Brewer High School
Google Project Management, Google, 07/2023
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