taylor shaw
Rincon,GA
Summary
Dynamic and dependable professional with a proven track record at Walmart, excelling in customer service and team leadership. Skilled in problem-solving and time management, I effectively reduced service downtime and enhanced customer satisfaction. Proficient in shipping and receiving, I bring a friendly attitude and strong collaboration skills to every project.
Overview
13
13
years of professional experience
Work History
Mech 1
Gulfstream Aerospace
10.2022 - Current
TLE Service Manager
Walmart
07.2016 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Monitored service staff performance and provided feedback for improvement.
- Keeping area updated and keep shop stocked and organized
Sales Associate
Walmart
04.2014 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Unloader
Walmart
04.2013 - 04.2014
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Handled packages with care while transporting from truck to loading dock.
Carpenter
Family Owned Business
12.2012 - 03.2013
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Crew Member
Burger King
09.2012 - 12.2012
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma - Law And Justice
Effingham County High School
Springfield, GA04.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Active listening
- Fork lift driver
- Shipping and receiving
- Pallet jacks
Timeline
Mech 1
Gulfstream Aerospace
10.2022 - Current
TLE Service Manager
Walmart
07.2016 - 10.2022
Sales Associate
Walmart
04.2014 - 07.2016
Unloader
Walmart
04.2013 - 04.2014
Carpenter
Family Owned Business
12.2012 - 03.2013
Crew Member
Burger King
09.2012 - 12.2012
High School Diploma - Law And Justice
Effingham County High School
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