Taylor Shelton
Montebello,CA
Summary
Accomplished sales professional with over 12 years of experience driving revenue growth and leading high-impact initiatives. Adept at client acquisition, contract negotiation, and fostering strong, long-term business relationships. Proven ability to exceed sales targets and deliver strategic business outcomes through a combination of strong interpersonal communication, leadership, and problem-solving skills. Highly effective in both team-oriented and individual settings, with a talent for making swift, sound decisions that enhance customer satisfaction and support company objectives. Known for a consultative sales approach, actively listening to client needs and delivering tailored solutions that align with business goals. Seeking a dynamic role in sales or business development where I can leverage my expertise in relationship management, revenue generation, and strategic planning to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
DIRECTOR OF BUSINESS DEVELOPMENT
HOME CARE PROVIDERS
03.2023 - Current
- Enhanced the company's market presence through targeted networking events and relationship building.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
ESCROW OFFICER
WFG NATIONAL TITLE COMPANY
01.2020 - 01.2022
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements
- Oversaw complete real estate closing process and adhered to all related process guidelines company standards and title requirements
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process
- Prepared closing documents with care to eliminate errors or delays in processes
- Consulted with title department to resolve tax liens, boundary disputes and encroachments
- Oversaw and supervised workflow of a 3-person team
ESCROW ASSISTANT
VISION ESCROW GROUP INC
01.2019 - 01.2020
- Provide assistance to officers, manager, and clients to close escrow files in a timely manner
- Assist in resolving and satisfying client requests and internal operational issues
- Open escrow orders in RBJ in timely manner while paying close attention to detail
- Order all payoff's involved in transactions, property tax certificates, HOA resale certificates, and municipality lien status, / and or releases
- Order all closing protection letters, proposed insured letters, evidence of insurance, wire instructions, errors & omissions and more
- Assist in preparing estimated and final HUD-1 Settlement Statements for lenders review and approval, with any revisions or corrections addressed in a timely manner
- Ensure all parties including the buyers, sellers and any agents receive copy of final settlement statement prior to closing, after receiving lenders final approval
- Assist all closers in the funding and disbursement process, ensuring all parties received correct disbursements
SALES REPRESENTATIVE
WIRELESS PLUS
01.2016 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Calmly and rapidly resolved client conflicts to prevent loss of key accounts.
- Recommended and helped customers select merchandise based on their needs.
- Received and processed cash and credit payments for in-store purchases.
ASSISTANT MANAGER
AA WIRELESS
01.2014 - 01.2016
- Lead sales calls with team members to establish sales and customer retention goals
- Supported the sales team in writing proposals and closing contracts
- Hired and trained all sales staff for new store location
- Developed a comprehensive training program for new sales associates
- Kept current on market and product trends to effectively answer customer questions
SALES REPRESENTATIVE
DIAMOND WIRELESS
01.2012 - 01.2014
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated information to customers about product quality, value and style
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
Education
2X CERTIFIED OMNICHANNEL AGENT -
ZENDESK
01.2022
CERTIFIED NOTARY PUBLIC -
NOTARY LEARNING CENTER
Pasadena, CA01.2019
MLO LICENSE -
AFFINITY REAL ESTATE & MORTGAGE SERVICES
Bellflower, CA01.2019
BUSINESS IN COMMUNICATIONS -
CITRUS COLLEGE
Azusa, CA01.2014
Skills
- Key Account Management – Proven ability to manage and grow key accounts, ensuring client satisfaction and long-term partnerships
- Revenue Growth – Track record of consistently increasing revenue through strategic planning, market analysis, and client acquisition
- Partnership Development – Skilled in building and nurturing strategic partnerships that align with business objectives and drive growth
- Lead Generation – Proficient in identifying and cultivating high-potential leads, resulting in increased sales opportunities and market penetration
- Relationship Building and Management – Strong interpersonal skills, excelling in developing and maintaining lasting professional relationships
- Territory Growth – Demonstrated success in expanding market presence, maximizing territory performance, and meeting sales quotas
- Ability to work efficiently as a dedicated and cooperative team member as well as individually with minimal supervision
- Strong supervisory and administration skills that complement my implementation of new systems in the work place
- Smoothly handle questions and resolve concerns with great problem-solving abilities and resolution oriented focus
- Great attention to detail along with the ability to accurately follow written and verbal instructions
- Proficient in Google Workspace with a demonstrated ability to work well with cross-functional and remote teams
- Poised, personable, and highly effective at diffusing customer escalations
- Extremely organized, reliable, with excellent time management skills and proven ability to function well under pressure
- Proficient CRM skills that build and strengthen customer relationships and customer retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DIRECTOR OF BUSINESS DEVELOPMENT
HOME CARE PROVIDERS
03.2023 - Current
ESCROW OFFICER
WFG NATIONAL TITLE COMPANY
01.2020 - 01.2022
ESCROW ASSISTANT
VISION ESCROW GROUP INC
01.2019 - 01.2020
SALES REPRESENTATIVE
WIRELESS PLUS
01.2016 - 01.2018
ASSISTANT MANAGER
AA WIRELESS
01.2014 - 01.2016
SALES REPRESENTATIVE
DIAMOND WIRELESS
01.2012 - 01.2014
CERTIFIED NOTARY PUBLIC -
NOTARY LEARNING CENTER
MLO LICENSE -
AFFINITY REAL ESTATE & MORTGAGE SERVICES
BUSINESS IN COMMUNICATIONS -
CITRUS COLLEGE
2X CERTIFIED OMNICHANNEL AGENT -
ZENDESK
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