Taylor Shepherd
Manassas Park,VA
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Excelled in relationship building and problem-solving with a positive attitude, significantly enhancing customer satisfaction. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company.
Overview
6
6
years of professional experience
Work History
Produce Customer Service
Wegman's
08.2020 - Current
- Followed proper sanitation guidelines when handling products
- Always adhered to company policies and procedures
- Ensured that all work areas are neat, organized, and attractive for customers
- Conducted daily inventories for stock status to enable fulfillment ordering utilizing computerized system for data collection and processing
- Demonstrated ability to work independently or as part of a team
- Trained new employees in departmental procedures and operations
- Operated advanced equipment such as scales, wrapping machines, printers, and heavy material lifts.
Sales Lead
Loft, Inc.
08.2018 - 08.2020
- Took on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
- Developed strong relationships with key stakeholders through regular contact and follow-up activities
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success
- Created detailed reports on sales metrics, including monthly performance reviews for management
- Generated sales reports for management and analyzed sales trends
- Observed sales floor and stockroom for loss prevention, advising management of unusual internal or external activity
- Utilized reports to analyze and impact business trends for establishment
- Trained new employees on company policies and strong sales techniques.
Crew Member
Pal's Sudden Service
11.2017 - 08.2018
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Handled customer complaints in a professional and courteous manner through progressive problem solving
- Demonstrated excellent communication skills when dealing with customers
- Placed orders into POS systems and handled cash and credit transactions
- Maintained an organized work area to ensure efficient operations
- Completed all store opening and closing procedures
- Followed health department regulations for handling food products properly
- Followed all safety and security procedures to reduce risks.
Education
Physical Therapist Assistant (not Enrolled) -
Northern Virginia Community College
OnlineHigh School Diploma -
Dobyns-Bennett High School
Kingsport, TN05.2018
Skills
- Complaint resolution
- Customer Engagement
- Loss prevention strategies
- Product Recommendations
- Teamwork and Cooperation
- Retail Merchandising
- Training and mentoring
- Inventory Management
- Client Relationship Building
- Meeting Sales Goals
References
Christopher Fugate- Nuclear Field Services
Chemical Engineer Stepfather
Phone Number (423) 388-1468
Email chris_fugate@yahoo.com
Paul Manning- Swift
IT Systems Engineer Family Friend
Phone Number (240) 375-3815
Email manningpau@gmail.com
Diana Cogan
Regional Branch Director
Phone Number 1(301)648-4581
Email dcogan@selecteventgroup.com
Timeline
Produce Customer Service
Wegman's
08.2020 - Current
Sales Lead
Loft, Inc.
08.2018 - 08.2020
Crew Member
Pal's Sudden Service
11.2017 - 08.2018
Physical Therapist Assistant (not Enrolled) -
Northern Virginia Community College
High School Diploma -
Dobyns-Bennett High School
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