Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Sherman

Le Roy,NY

Summary

Dedicated professional eager to help others grow and evolve. Strong communication and interpersonal skills as well as experience in working with individuals over a few career experiences. Wanting to pursue a career within the Human Services field to help individuals in need of guidance and support.

Overview

6
6
years of professional experience

Work History

Online Client Services Representative

Paychex Inc
03.2022 - Current
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Collections Specialist

Pioneer Credit Recovery Inc.
03.2020 - 02.2022
    • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
    • Processed payments and applied to customer balances.
    • Negotiated to collect balance in full.
    • Worked in call center environment handling manual and automatically dialed outbound calls.
    • Researched accounts and completed due diligence to resolve collection problems.
    • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
    • Worked on unemployment insurance contracts from April 2020 to February 2022 in New York, Indiana, and New Jersey
    • Assisted clients with completion of applications and paperwork.
    • Scheduled appointments with applicants to gather information and explain benefits processes.
    • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Server Trainer

Slopeside Bar And Barbecue
12.2018 - 03.2020
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Seasonal restaurant; worked in winter months during peak of Skiing Season in tourist town

Lead Teacher, Toddler Room

Teddy Bear Day Care
11.2018 - 12.2019
    • Planned and implemented different daily activities to enhance overall development and growth of every student.
    • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
    • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
    • Conferred with parents about student progress to boost family involvement and enhance student support.
    • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
    • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
    • Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Lead Direct Support Professional

Intandem
05.2017 - 11.2019
  • Administered medication as directed by physician.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled clients to support independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
03.2025

Associate of Applied Science - Human Services

Jamestown Community College
Olean
05.2015

Skills

  • Cultural Awareness
  • System Documentation
  • Active Listening
  • Negotiation
  • Organizational Skills
  • Plan Management
  • Time Management
  • Customer Experience
  • Explaining Benefits
  • Assessments and Qualifications
  • School Community Relations
  • Positive Reinforcement Methods

Timeline

Online Client Services Representative

Paychex Inc
03.2022 - Current

Collections Specialist

Pioneer Credit Recovery Inc.
03.2020 - 02.2022

Server Trainer

Slopeside Bar And Barbecue
12.2018 - 03.2020

Lead Teacher, Toddler Room

Teddy Bear Day Care
11.2018 - 12.2019

Lead Direct Support Professional

Intandem
05.2017 - 11.2019

Bachelor of Science - Psychology

Southern New Hampshire University

Associate of Applied Science - Human Services

Jamestown Community College

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Taylor Sherman