Detail-oriented, organized and self-motivated Manager with expert team leadership, planning and organizational skills. Experience successfully directing and improving operations through effective employee motivational strategies and strong policy enforcement. Compassionate leader with analytical approach to business planning and day-to-day problem-solving. Driven restaurant professional focused on continuously improving Front of House operations to better serve customers, employees, and business needs. Stays on top of daily challenges by remaining organized and attentive to changing demands. Highly adaptable and well-versed in busy restaurant operations.
Hi, I’m
Taylor Sherwin
Denver,CO
Summary
Overview
6
years of professional experience
Work History
ViewhouseDenver, CO
Bar & Restaurant Manager
07.2021 - Current
Job overview
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, and standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests' complaints while maintaining positive customer environment.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect for company mission.
- Managed dining and bar costs by conducting weekly depletion analysis.
- Managed inventory by effectively ordering and stocking uniforms, linens, beverages, and front-of-house supplies.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Provided direct leadership to team of 50-75 employees, improving job performance, evaluating internal promotions, and defining clear expectations.
Atomic ProvisionsDenver, CO
Bar & Restaurant Manager
07.2016 - 07.2021
Job overview
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Processed employee W-2 and I-9 forms and managed updates when required.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Executed invoicing, inventory tasks, and recorded information in company databases.
Education
Johnson & Wales University
Bachelor of Science from Culinary Nutrition, Clinical Dietetics, Food Product Development
05.2017
University Overview
Johnson & Wales University
Associate of Science from Culinary Arts
05.2014
University Overview
Skills
- Flexible and Adaptable
- Self-Motivated
- Planning and Coordination
- Organization and Time Management
- Decision-Making
- Teamwork and Collaboration
- Dependable and Responsible
- Multitasking Abilities
- Attention to Detail
- Analytical and Critical Thinking
- Orientation and Onboarding
- POS Inventory System Operation
- Hiring and Onboarding
- Team Member Motivation
- Employee Coaching and Motivation
- Management Training
- Payroll Verification
- Staff Management
- Focus and Follow-Through
- Food and Beverage Management
- Problem Anticipation and Resolution
- Inventory and Data Analysis
- Ordering Supplies
- Inventory Monitoring and Management
- Pattern Recognition
Availability
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Available
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Timeline
Bar & Restaurant Manager
Viewhouse
07.2021 - Current
Bar & Restaurant Manager
Atomic Provisions
07.2016 - 07.2021
Johnson & Wales University
Bachelor of Science from Culinary Nutrition, Clinical Dietetics, Food Product Development
Johnson & Wales University
Associate of Science from Culinary Arts
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