Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Taylor Shianne Thompson

Hammond

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Server

Cate Street Seafood Station
06.2023 - Current
  • Promoted through food runner, kitchen expo, busser, hostess, and to-go positions to become a senior-level server.
  • Managed kitchen display and communication flow as expo, training new team members and ensuring timely, standard-compliant order delivery.
  • Optimized guest experience through expert floor navigation, strategic seating, upselling, and smooth service transitions.
  • Embraced core values by ensuring each guest interaction left a positive impression.
  • Utilized B.L.A.S.T. method (Believe, Listen, Apologize, Satisfy, Thank) to resolve issues and build customer trust.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Loan Officer/Manager Trainee

Tower Loan
12.2022 - 05.2023
  • Provided customer service both in person and over the phone, selling loan products and meeting sales goals.
  • Operated independently, managing time and responsibilities to meet deadlines and increase profits.
  • Trained in employee scheduling, workload distribution, and team motivation to boost performance.
  • Promoted a positive work environment through friendly competition and morale-building strategies.
  • Handled financial tasks, including writing checks, completing paperwork, and making after-hours bank deposits.
  • Conducted interviews and participated in hiring decisions, developing an eye for strong team players.
  • Maintained strict confidentiality of bank records and client information.

Server/Food Runner

The Vault
06.2021 - 09.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Lead Server/Hostess/To-Go Specialist

Flynt's Cafe
05.2020 - 05.2021
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.

Buffet Server/ Hostess

Zhengs Garden
12.2019 - 04.2020
  • Utilized strong communication skills when interacting with diverse clientele, ensuring that each guest felt welcome and valued upon entering the establishment.
  • Managed service for up to 30 guests at a time in a busy buffet restaurant environment.
  • Assisted with inventory management, ensuring that adequate supplies were available for each meal service.
  • Performed daily cleaning and maintenance tasks to uphold restaurant standards.
  • Accurately managed customer payments throughout shifts with zero errors.
  • Consistently exceeded service expectations by delivering memorable guest experiences.

Education

High School Diploma -

Raleigh High School
01.2021

Skills

  • Guest relations management
  • Incident management
  • Network administration
  • Positive and friendly attitude
  • Responsible and trustworthy
  • Organization and efficiency
  • Inbound phone call management
  • Sales expertise
  • System documentation
  • Proficient in Excel and Microsoft
  • 63 WPM

Certification

Microsoft and Excel certifications- Mo200 and Mo300.


Responsible Vendor certification holder in Louisiana and Mississippi.

Interests

Passionate about sustainability and community engagement through volunteer work and environmental advocacy Specifically through, upcycling clothing to promote sustainable fashion and reduce environmental impact


Avid enjoyer of fantasy both in literature and immersive gaming experiences


Dedicated to supporting causes that promote the well-being of animals



Timeline

Senior Server

Cate Street Seafood Station
06.2023 - Current

Loan Officer/Manager Trainee

Tower Loan
12.2022 - 05.2023

Server/Food Runner

The Vault
06.2021 - 09.2022

Lead Server/Hostess/To-Go Specialist

Flynt's Cafe
05.2020 - 05.2021

Buffet Server/ Hostess

Zhengs Garden
12.2019 - 04.2020

High School Diploma -

Raleigh High School

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Taylor Shianne Thompson