Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Shorten

Helena,MT

Summary

Dynamic and customer-focused professional with experience at Yatson’s Chinese Restaurant, excelling in conflict resolution and multitasking. Proven ability to enhance guest experiences while managing high-pressure situations. Skilled in cash handling and fostering team collaboration, ensuring efficient operations and a welcoming atmosphere. Committed to maintaining high standards of service and safety.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Yatson’s Chinese Restaurant
03.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Complied with food safety and food hygiene regulations to safeguard public health.

Barista

The Hub Coffee
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Maintenance Crew Member

Leisure Village Mobile Home Community
04.2022 - 08.2023
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep on the pool.
  • Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
  • Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Education

High School Diploma -

Jefferson High School
Boulder, MT
01-2026

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Conflict resolution
  • Cash handling
  • Scheduling
  • Handling complaints
  • Personal presentation
  • Reservation handling
  • Coordinating tasks
  • Supply restocking
  • Social perceptiveness
  • Safe food handling

Timeline

Restaurant Hostess

Yatson’s Chinese Restaurant
03.2024 - Current

Barista

The Hub Coffee
07.2023 - Current

Maintenance Crew Member

Leisure Village Mobile Home Community
04.2022 - 08.2023

High School Diploma -

Jefferson High School

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Taylor Shorten