TAYLOR SHUKSTA
Summary
Professional with solid background in retail management, equipped to drive operational excellence and customer satisfaction. Strong emphasis on team collaboration, flexibility with changing needs, and delivering reliable results. Skilled in inventory management, staff training, and process optimization. Recognized for effective communication, problem-solving abilities, and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Store Support Manager
Doggie Style Pets
01.2025 - 02.2025
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
- Developed relationships with vendors for better pricing negotiations, resulting in cost savings for the store.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
- Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Associate Manager
Armani Exchange
08.2022 - 01.2025
- Lead and manage employees while maintaining exceptional customer service
- Delegate tasks to shift employees
- Ensure project completions
- Track sales with daily reporting
- Allocate sales floor space to adapt to the market and validate pricing
- Supervise staff and train new employees to be successful in their roles
- Merchandising, cash handling, inventory control and loss prevention
- Operational duties such as store opening/closing, ensuring store safety and security
- Handling escalated customer issues
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
Associate Manager
Ann Taylor
06.2021 - 06.2022
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored junior team members, contributing to their professional growth and skill development.
- Enhanced team productivity by implementing efficient project management strategies.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Administrator
Avalon Flooring
10.2020 - 12.2020
- Providing administrative office support
- Managing the office calendar and scheduling
- Delegating tasks to shift employees
- Ensuring project completion
- Producing and maintaining company reports
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Associate Manager
Express
08.2018 - 10.2020
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored junior team members, contributing to their professional growth and skill development.
- Enhanced team productivity by implementing efficient project management strategies.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Education
High School Diploma -
Mascoutah High School
Mascoutah, IL05-2015
Skills
- Leadership
- Management
- Business Development
- Microsoft Suite
- Salesforce
- POS Systems
- Store operations
- Health and safety
- Task delegation
- Merchandising strategies
- Brand awareness
- Employee scheduling
- Store maintenance
- Sales analysis
- Employee coaching
- Teamwork and collaboration
- Customer engagement
- Health and safety compliance
- Promotions planning
- Stock control
- Stock rotation
- Performance evaluations
- Product ordering
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Staff training/development
- Task prioritization
- Customer relationship management
- Operations management
- Conflict resolution
- Inventory tracking and management
- Professionalism
- Staff management
- Scheduling
- Hiring and onboarding
- Schedule management
- Staff training
- Inventory control
- Inventory management
- Delegating work
- Staff scheduling
- Data analysis
- Employee development
- Administrative management
Websites
Timeline
Store Support Manager
Doggie Style Pets
01.2025 - 02.2025
Associate Manager
Armani Exchange
08.2022 - 01.2025
Associate Manager
Ann Taylor
06.2021 - 06.2022
Administrator
Avalon Flooring
10.2020 - 12.2020
Associate Manager
Express
08.2018 - 10.2020
High School Diploma -
Mascoutah High School
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