Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Shumake

Summary

Dynamic and detail-oriented professional with a strong work ethic, recognized for enhancing customer satisfaction at Pacific Moon. Proven expertise in cash handling and POS system operation, consistently delivering efficient service and fostering relationships with patrons. Committed to creating a welcoming atmosphere and resolving issues promptly to ensure repeat business.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Restaurant Server

Pacific Moon
06.2025 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Processed orders efficiently, maintaining accuracy and attention to detail throughout service.
  • Collaborated with kitchen staff to expedite food delivery and enhance meal presentation.
  • Assisted in training new servers on menu items, service standards, and restaurant protocols.
  • Managed table assignments to optimize seating capacity and minimize wait times for guests.
  • Handled customer inquiries and complaints promptly, fostering a welcoming atmosphere.
  • Developed knowledge of menu items, enabling informed recommendations for guests' preferences.
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Restaurant Team Member

Parry's Pizzaria
06.2024 - 07.2025
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Prepared and served food items according to established recipes and safety standards.
  • Assisted in maintaining cleanliness and organization of dining area and kitchen workspace.
  • Collaborated with team members to ensure efficient order processing and timely service.
  • Supported training of new staff on operational procedures and customer engagement techniques.
  • Adapted to changing priorities during peak hours while maintaining high-quality service.
  • Managed cash register operations, handling transactions accurately and efficiently.
  • Engaged with customers to address inquiries, resolve issues, and enhance dining experience.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.

Dance Instructor

Webby Dance Commpany
01.2023 - 08.2023
  • Streamlined class scheduling processes to maximize studio space and improve attendance rates.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Assisted with coordination and administration of complete dance program.
  • Adhered to studio guidelines and legal requirements.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Worked with fellow teachers to devise and implement support plans to help students excel.

Barista

Starbucks
12.2021 - 01.2023
  • Trained new baristas on beverage preparation and customer service standards.
  • Oversaw daily operations, ensuring timely service and product quality.
  • Implemented inventory management processes to reduce waste and optimize stock levels.
  • Developed specialty drink recipes, enhancing menu offerings and customer satisfaction.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Used POS system to accurately enter orders and process payments.

Dance Instructor

Performing Arts Center
06.2020 - 02.2022
  • Designed and implemented engaging dance curricula for various age groups and skill levels.
  • Facilitated individual and group dance instruction, enhancing student performance and confidence.
  • Assessed student progress through regular evaluations, providing constructive feedback for improvement.
  • Coordinated and led choreography for recitals, ensuring cohesive performances across multiple routines.
  • Developed positive relationships with students, fostering a supportive learning environment.
  • Mentored junior instructors, sharing best practices for effective teaching strategies and classroom management.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Developed personalized lesson plans to cater to individual student needs, resulting in improved dance skills.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Offered one-on-one instruction to students by appointment.
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.

Cashier

HEB Grocery Store
12.2019 - 11.2021
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained clean and organized checkout area, enhancing customer experience.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled cash, credit, and digital payments while adhering to company policies.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Trained new cashiers on procedures, systems, and best practices for efficiency.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Reduced processing errors by meticulously following transaction procedures.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Shumake Academy
San Antonio

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cash handling
  • POS system operation
  • Cleaning and sanitizing
  • Detail-oriented
  • Service prioritization
  • Professional appearance
  • Relationship management
  • Efficient service
  • Strong work ethic

Timeline

Restaurant Server

Pacific Moon
06.2025 - Current

Restaurant Team Member

Parry's Pizzaria
06.2024 - 07.2025

Dance Instructor

Webby Dance Commpany
01.2023 - 08.2023

Barista

Starbucks
12.2021 - 01.2023

Dance Instructor

Performing Arts Center
06.2020 - 02.2022

Cashier

HEB Grocery Store
12.2019 - 11.2021

High School Diploma -

Shumake Academy

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Taylor Shumake