Taylor Simcoe
Columbus,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
Columbus, OH
02.2024 - 01.2025
- Conducted regular security patrols to identify and mitigate potential threats.
- Ensured all security equipment was maintained and fully operational.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Facilitated communication between security team and other departments for a cohesive environment.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
Retail Keyholder
Bath & Body Works
Columbus, OH
09.2021 - 04.2024
- Handled customer inquiries and complaints with professionalism and patience.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Managed daily operations, client relations and IT.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Assisted in general housekeeping to maintain store image.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Driver
Manheim Auto Auction
Grove City, OH
07.2019 - 03.2020
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Reported any vehicle malfunctions or accidents immediately to management.
- Adhered to traffic laws and regulations to prevent accidents.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Managed time effectively to meet tight delivery deadlines.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Demonstrated ability to handle emergency situations calmly and effectively.
Cashier
Bath & Body Works
Columbus, OH, OH
05.2019 - 07.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Groveport Madison Senior High
Groveport, OH06-2011
Skills
- Operational effectiveness
- Interviews and interrogations
- Investigative procedures
- Security team management
- Daily status reports
- Employee schedule coordination
- Company risk mitigation
- CCTV experience
- Product restocking
- Returns processing
- Drawer balancing
- Training and onboarding
- Retail merchandising
- Cleaning and sanitizing
- Refund handling
- Patience and empathy
- Staff training
- Decision making aptitude
- Empathy and patience
Timeline
Security Supervisor
Securitas Security Services USA
02.2024 - 01.2025
Retail Keyholder
Bath & Body Works
09.2021 - 04.2024
Driver
Manheim Auto Auction
07.2019 - 03.2020
Cashier
Bath & Body Works
05.2019 - 07.2019
High School Diploma -
Groveport Madison Senior High
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