Taylor Simpson
Garland,TX
Summary
Motivated Medical Receptionist with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
HeartPlace
Dallas, TX
01.2022 - Current
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors and verified reasons for visit and appointment information.
- Verified Insurance for patients prior to appointments
- Pre authorizations-back office
- Referral coordinator-back office
- Ordered supplies for front office staff
- Trained employees on Athena/Phreesia and answered employee technological questions.
Medical Receptionist
Urgent Care 2go
Farmers Branch, TX
11.2020 - 12.2022
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called in Prescriptions for rx ordered by physician
Co Manager
RaceTrac
Garland, TX
05.2014 - 11.2020
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Ordered all store supplies
Education
High School Diploma -
Berkner High School
Richardson, TX06.2012
Some College (No Degree) - Medical Assisting
El Centro College
Dallas, TXSkills
- Multi-Line Telephone Skills
- Business Operations Understanding
- Technologically Savvy
- Administrative Skills
- Courteous and Professional
- Multitasking and Prioritization
Timeline
Front Office Receptionist
HeartPlace
01.2022 - Current
Medical Receptionist
Urgent Care 2go
11.2020 - 12.2022
Co Manager
RaceTrac
05.2014 - 11.2020
High School Diploma -
Berkner High School
Some College (No Degree) - Medical Assisting
El Centro College
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