Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor Simpson

Lawrence,KS

Summary

Talented young professional who is detailed oriented. A highly developed work ethic and reputation for integrity demonstrated by outstanding academic achievement and success throughout all four years of high school.

Overview

3
3
years of professional experience

Work History

Spa Assistant

Mud & Lotus, Lawrence Acupuncture
08.2023 - 12.2023
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Greeted guests and escorted to correct treatment rooms.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
  • Completed household tasks by assisting with laundry and housekeeping.
  • Participated in team meetings and staff training sessions.

Childcare Provider

We Care Day Care
03.2022 - 08.2023
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created and implemented diverse educational strategies to boost development.
  • Managed safety and security of all children under care.
  • Kept all areas neat, clean and properly sanitized.
  • Planned and guided age-appropriate tasks like reading and crafts.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Lead Cashier

Ulta Beauty Inc.
09.2021 - 02.2022
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Delivered backup coverage to provide customers with optimal support.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.

Customer Service Representative

Supply Logic LLC
12.2020 - 09.2021
  • Provide primary customer support to internal and external customers.
  • Collect customer feedback and make process changes to exceed customer satisfaction goals.
  • Cultivate customer loyalty, promote repeat customers and improve sales.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolve service delivery issues revealed by statistical reports.
  • Deliver prompt service to prioritize customer needs.
  • Follow up with customers about resolved issues and complete their transactions to maintain high standards of customer service.
  • Follow-through on all critical inter-departmental escalations to increase customer retention rates.
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Psychology

University of Kansas
Lawrence, KS

High School Diploma -

Blue Springs High School
Blue Springs, MO
05.2021

Skills

  • Integrity
  • Customer oriented
  • Dependable
  • Self-Starter
  • Creative
  • Decisive
  • Critical thinker
  • Great communicator
  • Problem-solver
  • Adaptable
  • Adobe and Microsoft suite

Accomplishments

    Member of the Blue Springs Golden Regiment all four years of High School. Student Leader of this nationally recognized marching band.

    Certified Elementary Teacher - Tested and scored in the top 5% of the class during Senior year.

Timeline

Spa Assistant

Mud & Lotus, Lawrence Acupuncture
08.2023 - 12.2023

Childcare Provider

We Care Day Care
03.2022 - 08.2023

Lead Cashier

Ulta Beauty Inc.
09.2021 - 02.2022

Customer Service Representative

Supply Logic LLC
12.2020 - 09.2021

Psychology

University of Kansas

High School Diploma -

Blue Springs High School

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Taylor Simpson