Taylor Simpson
Augusta,United States
Summary
Multifaceted operations professional with over a decade of experience in program development, specialized in optimizing operational performance, improving and reinforcing client service, and leading teams to achieve high-performance metrics. Proven expertise in implementing procedures and identifying deficiencies through data-driven strategies. Adept at process improvement and relationship management with stakeholders of various levels, backed by technology and data analytics.
Overview
8
8
years of professional experience
Work History
Athletic Supervisor
Columbia County Parks, Recreation & Events
07.2023 - Current
- Led operational facets of athletics programs, evaluated and developed procedures within programs, enhancing efficiency and program quality.
- Steered program initiatives influenced by stakeholders through post-season performance evaluations.
- Created guidelines to ensure consistency and parity across leagues.
- Mentored and instructed a team of coordinators, additional part-time staff and independent contractors through program training, conflict management and performance evaluation.
- Cultivated stakeholder relationships with community and county leadership.
- Oriented stakeholder input and county objectives with program goals.
Athletic Coordinator
Columbia County Parks, Recreation & Events
04.2018 - 07.2023
- Coordinated a variety of athletic programs focusing on recruitment and customer service.
- Managed program guidelines and community relations through programs offered.
- Developed programs that catered to diverse community needs and ensured high levels of participant satisfaction.
- Recruited and trained volunteers to operate and take part in sporting programs.
- Improved program efficiency and evaluated overall program satisfaction through community engagement and participation.
- Provided exceptional customer service in a high-volume call center atmosphere.
Education
Bachelor of Interdisciplinary Studies -
Georgia Southern University
12.2017
Associate degree -
East Georgia State College
12.2014
Skills
- Program development
- Customer engagement
- Operations management
- Microsoft Office proficiency
- Recruitment strategies
- Customer service excellence
- Scheduling and CRM management
- Account updates
- Conflict resolution
- Team leadership
- Data analysis and reporting
- Stakeholder management
Timeline
Athletic Supervisor
Columbia County Parks, Recreation & Events
07.2023 - Current
Athletic Coordinator
Columbia County Parks, Recreation & Events
04.2018 - 07.2023
Bachelor of Interdisciplinary Studies -
Georgia Southern University
Associate degree -
East Georgia State College