Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Sims

Charlotte,NC

Summary

Results-driven professional with extensive experience supporting C-suite executives. Proven track record of streamlining administrative processes and enhancing operational efficiency. Known for effective team collaboration and adaptability in dynamic environments, leveraging organizational and time management skills.

Overview

7
7
years of professional experience

Work History

Client Services Specialist & Associate Banker

JP Morgan Chase & Chase Bank
10.2023 - 01.2025
  • Managed the resolution of roughly 20-30 account change requests daily by effectively collaborating with cross-functional teams to maintain client satisfaction and service excellence via email and chat support.
  • Supported CSAs by efficiently and quickly handling case requests within JPMC's case management systems, contributing to the team's operational efficiency.
  • Managed a portfolio of high-level security accounts and cases for executive clients, ensuring strict adherence to JPMC service standards and confidentiality protocols.
  • Data Analytics & Change Management experience partnered with Project Management & Execution experience
  • AB: Sharing product knowledge with customers about different Chase bank products & services.
  • Managed account openings for new and existing customers while upholding security and disclosure procedures.
  • Planned, managed and executed multiple community outreach events as a corporate sponsor

Property Claims Specialist

Asplundh Tree Service
10.2021 - 03.2023
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Coordinated training with field supervisors to ensure safety and training procedures are met in a timely fashion.
  • Supported senior management to implement billing projects and organized regional meetings and fieldwork schedules.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.

Leasing Manager

Westdale Asset Management
08.2020 - 10.2021
  • Managed daily and weekly marketing and leasing plans.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Personally increased Renter's Insurance compliance by 60%, ensuring greater asset protection for residents through different marketing and communication strategies.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Collected, completed, and processed lease applications.
  • Served as primary contact for the Western NC & SC regions managing client, staff and vendor requests via phone, chat and email correspondence.

Corporate Events Coordinator

Capitol Concierge
09.2017 - 04.2020
  • Managed comprehensive weekly event planning, including the selection of decor, catering, staff and entertainment, ensuring seamless execution and adherence to client-specific budgets.
  • Document all event-related financial reports and draft reports for executive staff
  • Assisted a C-Suite team of 10 personnel with scheduling appointments and events to their standards and needs.
  • Delivered exceptional customer service by responding to inquiries with appropriate etiquette and resolving conflicts, contributing to a safe and satisfactory guest experience.
  • Maximized sponsor satisfaction by maintaining strong relationships and ensuring clear communication throughout the planning process.

Special Events Coordinator

TGC, Escape Room Live PopUp
05.2019 - 11.2019
    • Ensure all guests are greeted enthusiastically and interact with our guests in a positive and professional manner
    • Execute marketing and promotional plans effectively and professionally and assist with daily social media updates and promotions
    • Oversee the planning and execution of private reservations to keep events running smoothly and on time
    • Document all event-related financial reports and draft reports for executive staff
    • Provided exceptional on-site support during events, addressing any issues promptly and professionally.
    • Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
    • Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.

Education

BBA -

Strayer University
Charlotte, NC
05-2027

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
06-2011

Skills

  • Client relationship building
  • Strong interpersonal skills
  • Cross-functional coordination
  • Executive support
  • Administrative support
  • Schedule & calendar planning
  • Travel coordination
  • Project management
  • Staff management
  • Social media management
  • Financial services
  • Report development

Timeline

Client Services Specialist & Associate Banker

JP Morgan Chase & Chase Bank
10.2023 - 01.2025

Property Claims Specialist

Asplundh Tree Service
10.2021 - 03.2023

Leasing Manager

Westdale Asset Management
08.2020 - 10.2021

Special Events Coordinator

TGC, Escape Room Live PopUp
05.2019 - 11.2019

Corporate Events Coordinator

Capitol Concierge
09.2017 - 04.2020

BBA -

Strayer University

High School Diploma -

Oxon Hill High School

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