Taylor Singleton
Tremonton,UT
Summary
Outgoing student currently pursuing degree in Health Information & Technology excited to secure rewarding role in administrating within the medical field. Successful in building strong relationships and achieving positive customer satisfaction. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
5
5
years of professional experience
Work History
Events Manager/Front Desk Receptionist
Peak Kids Perry LLC
09.2024 - Current
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Enhanced attendee experience by meticulously planning and executing engaging event agendas.
- Selected and ordered refreshments, decor and event materials.
- Trained and supervised event staff to complete tasks on time.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Mandy's Pet Chalet
Mandy Hamblin
08.2023 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Citibank
05.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
Office Assistant
Brandi Defa
01.2021 - 05.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Cashier
Harmons
01.2021 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sandwich Maker
Kneaders
07.2020 - 02.2021
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Interpreted food order slips per shift to prepare food according to customer orders.
Education
Nail Technician License -
Ogden Weber Technical College
07.2020
High School Diploma -
Two Rivers High School
05.2020
Associate of Applied Science - Health Information Technology
Weber State University
Ogden, UT08-2026
Skills
- Advanced Clerical Knowledge
- Spreadsheet management
- 80 WPM typing speed
- Filing and data archiving
- Cross-functional teams leadership
- Office administration
- Social media knowledge
- Scheduling
- Bookkeeping
- Database Management
- Office Equipment Proficiency
- Computer Proficiency
- Continuous improvement
- Registration management
Timeline
Events Manager/Front Desk Receptionist
Peak Kids Perry LLC
09.2024 - Current
Mandy's Pet Chalet
Mandy Hamblin
08.2023 - 04.2025
Customer Service Representative
Citibank
05.2022 - 06.2023
Office Assistant
Brandi Defa
01.2021 - 05.2022
Cashier
Harmons
01.2021 - 03.2021
Sandwich Maker
Kneaders
07.2020 - 02.2021
Nail Technician License -
Ogden Weber Technical College
High School Diploma -
Two Rivers High School
Associate of Applied Science - Health Information Technology
Weber State University
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