Taylor Skold
Chicago,IL
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server/Server Trainer
Gage Hospitality
01.2024 - Current
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided an upscale, professional, dining experience from point of entry until departure.
- Ensured accurate order taking and input into Toast POS systems, reducing errors in food preparation and billing processes.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Brinker International Inc.
10.2021 - 01.2024
- Ranked in the top 5% of the brand in guest feedback and satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Lettuce Entertain You
10.2019 - 03.2020
- Cultivated warm relationships with regular guests.
- Provided an upscale, professional dining experience from point of entry to departure.
- Suggested wine pairings to go with specific menu items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server/Server Trainer
Darden Restaurant Group
07.2017 - 04.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Shift Supervisor
Hamra Enterprises
06.2014 - 05.2017
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Jumped in and out of all available positions throughout the cafe to assist and lead the team to success.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, IL06.2016
Skills
- Warm and Friendly Attitude
- Order Accuracy
- Sales Expertise
- Dining Area Maintenance
- POS system knowledge
- Plate and Menu Presentation
- High-Volume Dining Expertise
- Team member training
- Wine service
- High energy and stamina
Timeline
Server/Server Trainer
Gage Hospitality
01.2024 - Current
Server
Brinker International Inc.
10.2021 - 01.2024
Server
Lettuce Entertain You
10.2019 - 03.2020
Server/Server Trainer
Darden Restaurant Group
07.2017 - 04.2019
Shift Supervisor
Hamra Enterprises
06.2014 - 05.2017
High School Diploma -
Waubonsie Valley High School
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