Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Taylor Skoog

Taylor Skoog

Benton,Louisiana

Summary

Results driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Licensed Insurance Agent

Globe Life
05.2022 - Current
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Utilized CRM software to manage client relationships.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Upsold additional products and services after identifying customer needs and requirements.

Driver

Dominos Pizza
05.2021 - 08.2022
  • Took customer phone calls
  • Took orders over the phone and in person
  • Delivered customer items effectively and e ciently
  • Provided customer service
  • Deescalated any customer complaints
  • Handled cash and card transactions
  • Drove safely in various weather and road conditions to avoid accidents.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Customer Operations Agent

American Electric PowerAmerican Electric Power
06.2018 - 11.2020
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Behavior Services Coordinator

Baddour CenterThe Baddour Center
05.2022 - 12.2022
  • Consulted with other staff members regarding treatment plans.
  • Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
  • Facilitated and conducted group and individual therapy sessions to address PTSD, anger management, substance abuse and grief.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained computer and physical filing systems.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate Of Applied Arts - Education

Northwest Mississippi Community College
Senatobia, MS
05.2015

Skills

  • Registered Line Technician
  • Safety Care
  • Crisis Management
  • Microsoft Office
  • Windows
  • Apple
  • Android
  • Customer Service and Assistance
  • Professional Relationships
  • Client Service
  • Client Relationship Management
  • New Agent Training
  • Client Retention
  • Attaining Quotas
  • Outbound Calls
  • Staff Management
  • Customer Relationship Management
  • Quote Information

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The best way out is always through.
Robert Frost

Timeline

Licensed Insurance Agent

Globe Life
05.2022 - Current

Behavior Services Coordinator

Baddour CenterThe Baddour Center
05.2022 - 12.2022

Driver

Dominos Pizza
05.2021 - 08.2022

Customer Operations Agent

American Electric PowerAmerican Electric Power
06.2018 - 11.2020

Associate Of Applied Arts - Education

Northwest Mississippi Community College

Similar Profiles

CREATE PROFILE
Taylor Skoog