Taylor Slone
Louisville,KY
Summary
Experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
HR Service Consultant
ADP Total Source
11.2024 - Current
- Resolved HR inquiries efficiently, enhancing client satisfaction and trust.
- Updated compliance information to ensure adherence to state regulations consistently.
- Streamlined service delivery through collaboration with cross-functional teams.
- Enhanced client onboarding processes, significantly improving overall satisfaction levels.
- Managed employee data using HCM tools, ensuring regulatory compliance effectively.
- Trained clients on system navigation, boosting their operational competency.
Catering Sales Manager
Chick-fil-A
06.2024 - 11.2024
- Drove catering sales growth by fostering strong client relationships.
- Ensured timely delivery and quality service through event logistics coordination.
- Enhanced customer satisfaction rates by analyzing and acting on feedback.
- Increased brand awareness via strategic promotional campaigns in local markets.
- Identified opportunities for service expansion by monitoring industry trends.
Team Lead
Chick-fil-A
08.2023 - 11.2024
- Ensured quality standards and customer service excellence in daily operations.
- Trained team members on operational procedures and best practices for efficiency.
- Resolved customer complaints swiftly, boosting overall guest satisfaction levels.
- Streamlined inventory processes, reducing waste and enhancing supply chain efficiency.
- Fostered teamwork and open communication, promoting a positive work environment.
- Demonstrated commitment to excellence and professionalism, serving as a role model.
Front Desk Receptionist
Papercone Corporation
08.2023 - 01.2024
- Ensured smooth guest check-in and check-out through effective front desk management.
- Welcomed guests and facilitated engaging conversations during check-in process.
Shift Leader
Firehouse Subs
10.2022 - 07.2023
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained and mentored new team members on service excellence and operational standards.
Shift Manager
Culver's Restaurant
06.2019 - 10.2022
- Acted as the first point of contact for employee relations issues, utilizing patience and active listening to resolve internal disputes and maintain a positive team environment.
Education
Bachelor of Arts - Psychology: Human Resources
Bellarmine University
Louisville, KY05-2024
Skills
- Client relationship building
- High speed resolution
- Account management
- Networking
- Attention to detail
- Listening skills
Timeline
HR Service Consultant
ADP Total Source
11.2024 - Current
Catering Sales Manager
Chick-fil-A
06.2024 - 11.2024
Team Lead
Chick-fil-A
08.2023 - 11.2024
Front Desk Receptionist
Papercone Corporation
08.2023 - 01.2024
Shift Leader
Firehouse Subs
10.2022 - 07.2023
Shift Manager
Culver's Restaurant
06.2019 - 10.2022
Bachelor of Arts - Psychology: Human Resources
Bellarmine University