Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Taylor Smallwood

Ghent

Summary

Results-oriented Food Service Manager with expertise in overseeing high-volume dining operations. Proven skills in team leadership and operational efficiency, leading to enhanced customer satisfaction. Achievements include implementing service strategies that significantly improved guest experiences and optimized staff productivity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavior Technician

Veltex Recovery Group
Beckley
11.2024 - 04.2025
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
  • Participated in continuing education and in-service training to advance skills.

Shift Supervisor

Fruits Of Labor
Beckley
01.2022 - 10.2024
  • Collaborated with management to plan special events or promotions.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

GED -

Marshall Testing Center
Wheeling, WV
11-2024

Certified Recovery Coach - Basics of Addiction Recovery

Anchor Project Center
St. Albans WV
11-2024

Skills

  • Conflict resolution and crisis intervention
  • Employee training and coaching
  • Team collaboration
  • Customer service excellence
  • Food safety compliance
  • Cash handling expertise

Affiliations

  • Gardening
  • self-help meeting facilitator

Certification

  • ServSafe

References

References available upon request.

Timeline

Behavior Technician

Veltex Recovery Group
11.2024 - 04.2025

Shift Supervisor

Fruits Of Labor
01.2022 - 10.2024

GED -

Marshall Testing Center

Certified Recovery Coach - Basics of Addiction Recovery

Anchor Project Center

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