Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Smith

Madison,MS

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Administrator

Matheson Tri-Gas Inc.
01.2019 - 10.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Property, Casualty, and Commercial Insurance Agent

Riverside Insurance
08.2016 - 07.2018
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Used Captive Insurance Company Websites to compile estimates for personal property and structure damage.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Scoped and photographed properties for defects and damage.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Certified Pharmacy Technician

CityDrug Pharmacy And Gifts
03.2015 - 08.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.

Education

Associate of Arts - General Studies

Hinds Community College
Raymond, MS
05.2024

High School Diploma -

Copiah Academy
Gallman, MS
05.2012

Skills

  • Managing Office Supply Inventory
  • Supply Chain Management
  • Control of Expenses
  • Inbound & Outbound Phone Call Handling
  • Health and Safety Regulations
  • Sorting and Labeling
  • Financial Records and Processing
  • Order Supplies
  • Maintaining Office Records
  • Recordkeeping and File Management
  • Business Correspondence
  • Communication
  • Managing Operations and Efficiency
  • Supervision Abilities
  • Advertising Techniques
  • Customer Service
  • Human Resource Management
  • Customer Relationship Management
  • Office Management
  • Administration and Reporting
  • Microsoft Office
  • Time Management
  • Information Confidentiality
  • Maintaining Accounting Ledger
  • Office Supplies and Inventory
  • Customer Interaction
  • Sales Force Management
  • Prescription Refills
  • Training New Hires
  • Hospitality and Accommodation
  • Calendar Management
  • Problem-Solving Techniques

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Office Administrator

Matheson Tri-Gas Inc.
01.2019 - 10.2019

Property, Casualty, and Commercial Insurance Agent

Riverside Insurance
08.2016 - 07.2018

Certified Pharmacy Technician

CityDrug Pharmacy And Gifts
03.2015 - 08.2016

Associate of Arts - General Studies

Hinds Community College

High School Diploma -

Copiah Academy

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Taylor Smith